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This Four-letter Word Will Get You Better Customer Service On The Phone by preshblog(m): 1:35pm On Sep 15, 2016
There are certain innate natural responses everyone possesses, honed by millennia of evolution. Babies, for example, hold their breath if they accidentally fall into the deep end before they can walk. A person facing a sudden drop in blood pressure will often faint, following standard doctor’s orders to lay down.
Add one more to the list that you may not know about, but you may have instinctively done and seen results without even realizing. If you angrily swear at the customer service robot, called an interactive voice response (IVR) system by people in the biz, this reflex-like behavior often actually gets you what you want: a human.

“I can tell you from experience calling these numbers that Apple, Hyatt and Humana are definitely companies that if you call and get angry with the IVR, your call will be escalated to the front of the line,” says Adam Goldkamp, Director of Operations at GetHuman.com, a site that does exactly what its url says and escorts you from the machines back to the land of the living, and can even call on your behalf for a fee.
Thanks to similar sites like DialaHuman.com and years of grapevine, many people are already aware of the “dial zero until you get a person” gambit that often works, as does repeating “operator,” “customer service,” or “person.” Or, saying nothing at all—rotary phones are still out there and can’t exactly participate in the grotesque circus of “dial ‘three’ for billing questions” and “marque ‘dos’ para Español.”
Unfortunately, however, too many people are in on that little “dial zero” hack, and some companies have robbed it of its effectiveness. “A lot of companies now will have the IVR hang up on you if you dial 0 too many times,” says Goldkamp. “But in general, getting mad at the IVR (not the rep) is a great way to escalate your call.”
So when you just can’t get a human, follow your gut and start using some magic words.

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Re: This Four-letter Word Will Get You Better Customer Service On The Phone by akuezi: 5:10pm On Sep 15, 2016
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Re: This Four-letter Word Will Get You Better Customer Service On The Phone by millhouse: 1:27am On Sep 16, 2016
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akuezi:
WORK WITH US IN NIGERIA

We are an international Real Estate focused organization with head office located in Lekki and other branches in Ikeja, Alaba (Lagos), Warri Delta State, Ota (Ogun State), and also in Owerri,(Imo state).

Did you know that you could be making up to and above N500,000 every month by working with us from where ever you are in Nigeria and outside the Nigeria?

Yes you really can. Some of our Consultants make over N1,000,000 in some months and a particular Consultant made N1,900,000 in one WEEK, yes ONE WEEK and you too can do it.

Dont miss this opportunity. A trial will convince you.

Do you want to know how call/whatapp 09032312585

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