So I posted last week about a fire incident with my Tecno phone.
Please see link to previous post: https://www.nairaland.com/3509955/all-current-prospective-tecno-c9

In the last post, a lot of people mentioned the possibility of it being a current surged issue. As much as I agree with them on the likelihood of this, I particularly believe that incident wasn't as a result of current surge.

I am an engineer, currently working with a telecoms firm. There are high end telecoms devices which also feed from the same power source as my phone and up till now, the facilities management guys have not reported any power surge in the companies power supply on that day also, none of the devices was shut down or even had a fluctuation on that day.

Incidentally,i also have 2 colleagues who also use the Techno C9 in my office and both of them had their phones plugged in at the same time as mine and didn't experience any issues with their phones.

All of this and some more investigations carried out made me come to the conclusion that it was a manufacturers defect on my phone.

I know my saying that my phone caught fire might have seemed like an exaggeration but with the situation and temperature that it was when it was discovered, there is no better way that i could have explained it.

Firstly, i was lucky to have seen it at the time that i did, (I still believe it was divine intervention) , and i was able to rescued it before it got worse. If you look closely at the picture, you would notice that the back cover of the phone was already melting. That showed that either the back cover was made with cheap plastic or the temperature of the burn was very high, enough to begin to melt the cover.

Also, the phone was placed on a non combustible surface which also helped minimise the extent of the burn. Imagine if it was place on a mattress, I am sure we would be telling a different story.

As planned, i visited the carlcare service center in opebi on Saturday and i confirmed that I was indeed being punished. the punishment was not in the stress of having to go to the office but rather in the quality of service being offered to customers by the organisation.
Apparently, VI guys are the good guys.
After interacting with the supervisor at the Opebi office as well as a couple of front desk attendants, I can confidently say that insensitivity to customer needs in addition to rudeness and arrogance is actually the organisations culture.

I wonder if it is because they are currently the only service center for tecno phones.

i look forward to other organisations coming up and giving them stiff competition.

In the end, i was "FORCED" to pay for the repairs of my phone without any concrete and valid reason as to why i have to and all because the company policy (which i was not privy to until that day) says i should.

I look forward to picking up my phone in good condition tomorrow.

Post this on reddit or instagram or give an hungry blogger the full story... Techno CEO himself will contact you...

Ok bye

Maybe dem go replace am with Phantom 6

olylove:
Maybe dem go replace am with Phantom 6

If i hear...

Those people that were behaving like they were doing you a favour just because you walked into their office

You said there were other C9 phones plugged in and it was only yours that "caught fire", what are the investigations you carried out to confirm it's the manufacturer's faults? You should include that in ur posts too, have u tried making a formal complaint or you just ran to the internet to report? These things can go a long way in helping u resolve problems. And for those carlcare guys at Opebi, poor customer service is a norm in Nigeria and its annoying, they should better tackle that issue as that bad attitude affects the image of their organization.