Yesterday evening around past 5pm, I recharged my MTN line #200 via ATM and I had #14 before making it #214. I made calls yesterday night that was not up to #100 before I went to bed around 11p.m

To my surprise this morning, I made a call which was not up to 1 minute and I had "your airtime has been exhausted". I was so surprise because I didn't use the airtime, I have data on my line.

immediately the call ended, I dialed MTN Customer Care line '181' and one of the Customer Representatives picked and I explained to her. The Representative told me that #50 was deducted twice for WAZOBIA FM and #30 was also deducted once for Message charges.

I told her that I didn't register for WAZOBIA FM on my phone and the charges for Messages, I don't understand. She said, I downloaded the Wazobia Fm application, I told her NO! I didn't do that and I don't download in my dreams. We both argued over this and I ask for solution at least to return my airtime back and block that WAZOBIA FM things, she said no.

Why is MTN punishing me by deducting my airtime without any deduction alert when I didn't applied for services I was being charged for?

I noticed that last week MTN activated one video stuff on my line which deducted certain amount of credit on my line, I made a call to 181 when I noticed and my line was removed from the video stuff which I never applied for but my airtime was not returned.

I have important calls to make this morning, that was the reason I recharged yesterday. Now, I can't make the calls and I can't recharge my line again for the fear of being deducted.

MTN NIGERIA stop this victimisation and credit my line, Thank.

Na wa o

@Lala, kindly help me do justice to this post I'm serious about it

All networks are guilty of this rubbish but NCC and CPC couldn't care less.

Cc: JideSM

Marvel1206:
Cc: JideSM

How can I copy him?

yemmybx:
How can I copy him?

He'll help you don't worry

Marvel1206:

He'll help you don't worry

Thanks. I didn't post my phone number here for security reasons though I can to confirm my claim.

yemmybx:
Thanks. I didn't post my phone number here for security reasons though I can to confirm my claim.

Your number might be required.
Visit
www.nairaland.com/1379574/mtn-customer-care-thread/186#53257973

Marvel1206:

Your number might be required.
Visit
www.nairaland.com/1379574/mtn-customer-care-thread/186#53257973

0706*

yemmybx:
0706*

Kindly modify your post. I'm not the one that requires your number. I'm not related to mtn
I was just telling you the possible solution

yemmybx:
Yesterday evening around past 5pm, I recharged my MTN line #200 via ATM and I had #14 before making it #214. I made calls yesterday night that was not up to #100 before I went to bed around 11p.m

To my surprise this morning, I made a call which was not up to 1 minute and I had "your airtime has been exhausted". I was so surprise because I didn't use the airtime, I have data on my line.

immediately the call ended, I dialed MTN Customer Care line '181' and one of the Customer Representatives picked and I explained to her. The Representative told me that #50 was deducted twice for WAZOBIA FM and #30 was also deducted once for Message charges.

I told her that I didn't register for WAZOBIA FM on my phone and the charges for Messages, I don't understand. She said, I downloaded the Wazobia Fm application, I told her NO! I didn't do that and I don't download in my dreams. We both argued over this and I ask for solution at least to return my airtime back and block that WAZOBIA FM things, she said no.

Why is MTN punishing me by deducting my airtime without any deduction alert when I didn't applied for services I was being charged for?

I noticed that last week MTN activated one video stuff on my line which deducted certain amount of credit on my line, I made a call to 181 when I noticed and my line was removed from the video stuff which I never applied for but my airtime was not returned.

I have important calls to make this morning, that was the reason I recharged yesterday. Now, I can't make the calls and I can't recharge my line again for the fear of being deducted.

MTN NIGERIA stop this victimisation and credit my line, Thank.

welcome to the family bro
this your first time abi... Pele

It ain't as bad as what they did to me here
https://www.nairaland.com/3603295/mtn-customer-care-agents-real

Actually this is what i call subtle manipulation / trick. What these mobile operators do is to inquire if u wld like to sign up 4 a particular service, but then the signup option wld be positioned at a spot where a phone user wld mistakenly select it out of hastiness of thought. U might have unknowingly signed up 4 dt service.

MTN has refunded my airtime this morning, WOW!

thank you MTN AND NAIRALAND

yemmybx:
thank you MTN AND NAIRALAND

Lol welcome

yemmybx:
thank you MTN AND NAIRALAND

Mtn refunded?

If na Glo eh, they will keep yarning rubbish..

.