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Customer Care Representatives Needed At Hitech Communications - Jobs/Vacancies - Nairaland

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Secretary Needed At Hitech Nig. Limited / The post Of Admin Supervisor Needed at Hitech Communications / Customer Care Representatives Needed.. Pay Is 60,000. (2) (3) (4)

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Customer Care Representatives Needed At Hitech Communications by hitechcomms: 12:06pm On Feb 13, 2017
Company Profile:
Hitech Nigeria Limited is an Information and Communication Technology Company. Operating since 1976, our primary objective is to offer unique busniess solution, enhancing and improving the quality of our clients’ offering. We deliver specialized solution leveraging the benefits of cutting-edge technology.

Job Brief:
The Customer Care Rep. would be responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Responsibilities:
•Resolve customer complaints via phone, email, mail, or social media.
•Greet customers warmly and ascertain problem or reason for calling.
•Assist with placement of orders, refunds, or exchanges.
•Take payment information and other pertinent information such as addresses and phone numbers.
•Answer questions about warranties or terms of sale.
•Act as the company gatekeeper.
•Suggest solutions when a product malfunctions.
•Handle product recalls.
•Attempt to persuade customer to reconsider cancellation.
•Inform customer of deals and promotions.
•Sell products and services.
•Utilize computer technology to handle high call volumes.
•Work with customer service manager to ensure proper customer service is being delivered.

Requirements:
•Proven customer support experience
•Strong phone contact handling skills
•Active listening skills
•Customer orientation and ability to adapt and respond to different types of characters
•Excellent communication and presentation skills
•Bachelor’s Degree in Communications ,Administration or other related field

Applicants should forward their cvs to the company’s email: info.hitechcommunications@gmail.com
www.hitechlimited.com

1 Like

Re: Customer Care Representatives Needed At Hitech Communications by Eddodoh(m): 1:36pm On Feb 13, 2017
hitechcomms:
Company Profile:
Hitech Nigeria Limited is an Information and Communication Technology Company. Operating since 1976, our primary objective is to offer unique busniess solution, enhancing and improving the quality of our clients’ offering. We deliver specialized solution leveraging the benefits of cutting-edge technology.

Job Brief:
The Customer Care Rep. would be responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Responsibilities:
•Resolve customer complaints via phone, email, mail, or social media.
•Greet customers warmly and ascertain problem or reason for calling.
•Assist with placement of orders, refunds, or exchanges.
•Take payment information and other pertinent information such as addresses and phone numbers.
•Answer questions about warranties or terms of sale.
•Act as the company gatekeeper.
•Suggest solutions when a product malfunctions.
•Handle product recalls.
•Attempt to persuade customer to reconsider cancellation.
•Inform customer of deals and promotions.
•Sell products and services.
•Utilize computer technology to handle high call volumes.
•Work with customer service manager to ensure proper customer service is being delivered.

Requirements:
•Proven customer support experience
•Strong phone contact handling skills
•Active listening skills
•Customer orientation and ability to adapt and respond to different types of characters
•Excellent communication and presentation skills
•Bachelor’s Degree in Communications ,Administration or other related field

Applicants should forward their cvs to the company’s email: info.hitechcommunications@gmail.com
www.hitechlimited.com


CV sent
Re: Customer Care Representatives Needed At Hitech Communications by Babamide(m): 3:18pm On Feb 13, 2017
Eddodoh:

CV sent
Does this look real to u
Re: Customer Care Representatives Needed At Hitech Communications by Eddodoh(m): 4:34pm On Feb 13, 2017
Babamide:
Does this look real to u
My bro, I guess it's real with d website which I have checked. I don't have a problem If it turn out to be fake cos I av my own way of handling such.

Thanks for ur concern.

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