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Vacancy: Female Manager - Travel Agency by tolex29(f): 10:21am On Jul 27, 2017 |
Our client is a top travel and tour organization mostly into umrah/hajj operations, tours (schools/groups), general ticketing, airport protocol, and hotel reservations. They require the service of a Business Manager (Female) who will be responsible for the overall Operations and the general growth of the Travel Agency. Job Location: Lagos Island. Reports To: MD/CEO Responsibilities include; Operations: • Overall management of the Travel Agency • Supervise the daily activities of the Company • Design operational plan for the company • Drive the company’s marketing policy • Sign-on of new customers to the company • Drive growth of clientele base • Understand the company’s market share objectives for each customer and resolve strategies to increase wallet shares of the customer’s businesses with us • Contribute towards ensuring company’s budget for actualisation and realisation for the year. • Management of existing clients: 100% customer retention and improved turnaround/response time • Prompt resolution of customer issues and complaints • Develop strong and enduring personal relationship with decision makers of existing clients and potential clients with the specific purpose of identifying business opportunities, resolving issues and managing crisis • Ensure actualization of business targets • Ensure high standard of customer experience always • Develop strategies to achieve visibility for the Company • Attending Agency’s meetings and appointments • Generating enough income to defray all Agencies’ expenses • Recruiting the best hands for the Agency • Prepares Weekly and Monthly Marketing Call Plan • Monthly Operations & Marketing Report Financial Tasks • Follow up on debtors. Supervise the recovery unit and pursue all the outstanding payments due to the Companies • Prepare Annual budgets with the MD/CEO • Implementation of the budgets • Keeping Agency’s records and accounting • Monitor and ensure prompt invoicing of executed jobs • Liaise with Bank account officers to ensure smooth operations with the banks. • Follow up on loan repayments to avoid default Maintenance Tasks • Facilities/ equipment management • Maintain data base Role Requirement • Must be a graduate with background in social sciences ( BSc/HND) • Must have at least 5 - 7 years similar experience in a reputable travel and tour organization in a related capacity. • Usage of relevant ticketing software’s e.g. Amadeus, Sabre, itravel etc Salary & How to Apply • Salary is negotiable based on experience. • Qualified applicants should forward CVs to ‘mgtpositions@stresert.com’ using ‘Business Manager’ as subject of mail before 10th August, 2017. Experienced candidates will be invited for interviews. |
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