• Job title: Customer Service Representative
• Location: Lagos
• Type of employment: Full time

• Other Duties Include:
•Obtains client information by E-mail, letters, interviewing clients; verifying information.
•Respond to billing inquiries and handle customers' high bill complaints.
•Provide information about company programs, products and services.
•Report electric emergencies and outages.
•Provide data to customers requesting new services and/or construction and channel to appropriate office.
•Seek resolution of customer complaints.
•Respond to utility commission and agency inquiries.
•Updating customers' account.
•To take telephone calls on behalf of IE in order to fulfil customer requirements.
•To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.
•Maintains communication equipment by reporting problems.
•Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
•Comply with Quality Management System / Operational Health & System requirements including objectives and applicable regulations relating to assigned jobs
•Assist in Carry out any other duties as requested by Unit Head and Head of Department.

more details here: http://informationmaxblog..com.ng/2017/09/vacancy-for-customer-service.html