Workforce Group Limited Recruitment 2017…. Workforce Group Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria

We are currently recruiting to fill the position below:

Job Title: Account Executive
Location: Kano
Job Summary

The Account Executive is responsible for achieving their assigned sales plan by generating profitable revenue growth through the development of new business and the retention of existing business within their assigned accounts.
He/She analyses customers’ current supply chain needs to create appropriate solutions and promptly respond to customers’ requests.

Job Description
Conducts Sales Calls:

Travels to customer sites for face-to-face meetings to gather information about their businesses and identify opportunities for solutions.
Sells technology solutions to customers to secure their business and provide added value to proposals and satisfy business needs.
Presents solutions to customers to gain approval of proposals and move forward with the sales process.
Visits customers to confirm their satisfaction with the client’s products and services and to identify issues that need to be addressed.
Analyses customers’ billing technology to understand their needs and recommend the clients’ products and services.
Builds successful partnerships with key stakeholders at all levels of customers’ organizations to cultivate relationships and generate revenue opportunities across all product and service lines.

Responds to Internal and External Customer Concerns:

Meets with customers to discuss complaints and obtain supporting documentation (e.g., invoices, etc.).
Facilitates research of customer complaints (e.g., late deliveries, damages, billing questions, etc.) to determine appropriate resolution personnel.
Suggests technology solutions or operations modifications to customers (e.g., later pick up times, etc.) to satisfy customer complaints.
Follows-up with customers to ensure successful problem resolution.
Shares customer problems with managers and operations teams to provide awareness on recurring customer issues.
Discusses complaints with the client’s personnel (e.g., business centre managers, operations, billing, drivers, etc.) to determine corrective actions and resolutions.

Implements Customer Accounts:

Trains customers on technology solutions (e.g., Campus Ship, World Ship, the client’s websites, billing analyses etc.) to ensure tools are used properly and to minimize errors.
Collaborates with operations to implement accounts with special needs (e.g., unique delivery schedules, extra conveyors, additional drivers, etc.) to adequately handle customers’ shipping needs.
Completes account setup documentation using prescribed methodology (e.g., shipper numbers, attachments, authorizations, contact information, etc.) to set up accounts.
Trains customers on billing analysis tools and electronic billing files to facilitate report generation.
Trains customers on proper packaging techniques to avoid damages.

Maintains and Grows Business:

Maintains book of business (e.g., ground, air, international, freight, etc.) to grow and execute against the business plan.
Maintains and monitors records of customer information and account performance to track sales performance to objectives.
Reviews various Business Information and Analysis reporting tools to assess account performance and generate reports for management.
Executes on previously signed contracts (e.g., Freight) to introduce new products and services to customers and expand business within customer accounts.

Prepares for Sales Calls:

Customizes standardized presentation templates with customers’ information to illustrate benefits of solutions to customers.
Researches industry specific data (e.g., industry publications, the client’s products and services, etc.) to effectively recommend and position solutions.
Participates in online training classes to prepare for products and services assessments and quizzes and to stay current on industry knowledge.
Assesses previous sales calls to determine action plans for subsequent visits.
Performs pre-call analysis (e.g., researches account history, shipping details, complaints, etc.) to prepare for sales calls.... Read more details here ==>>>http://www.currentschoolnews.com/job/workforce-group-limited-recruitment/