Pay on delivery has been the joy of Nigeria online buyer because they feel safe and secure seeing what they want to buy before paying. But at the same time the highest killer of online biz is pay on delivery as a result of customers dubious characters and fault of delivery companies.
Let ME quickly talk about some customer dubious way after contacting you that they want an item and you send it. Some customer after schedule delivery will tell you they are out of town. Some will say they have spent the money, some will not respond to call , SMS and WhatsApp chat making the delivery company to return the item to you. There is a case of a woman i sent item to in borno, only for her to call me the second day that i should wait for next month.
The second is the fault of the delivery companies non chalant attitude. I use kos delivery for my pay on delivery service outside Lagos. But sometimes kos delivery will not bother to even call the customer and they will update the item saying customer not reachable or customer not at location.
Sometimes they will say the only item going towards that route is my own and they are waiting for more item so that they deliver at once or you hear our bus has broken down or driver is not around only for you to notice the item has been schedule for return and the excuse is that they receive mail from their head office that any item in their possesion within some dates should be return without consideration of the fault coming from them.
I once sent item what 25k delivery fee and the items where return due to above mentioned reasons . since then i vow NEVER TO SEND ITEM OUT OF LAGOS ON PAY DELIVERY AGAIN. GOD BLESS NIGERIA DROPSHIPPERS
GOD BLESS NIGERIAN IMPORTERS
GOD BLESS NIGERIAN ONLINE BIZ MANAGERS
GOD BLESS NIGERIA AND GOD BLESS ALL READERS OF THIS POST.

you are right,
especially KOS
I ordered for an item to be delivered from Lagos to Jigawa state
you won't believe I wasn't called, first time I went there they said it hasn't arrived despite tracking says it had,
I had to return there again with my tracking evidence three days later only to be told it has been assigned for return. I begged them cos we later saw the item with them, they said it's there policy once it's assigned for return it can't be delivered.
I had to get the item elsewhere without delivery fees

guy u said it all,personally i hav experience similar issue of goods been returned and vow dat any demand outside of lagos must be paid for first!

Even pay on delivery within your location also has the same problem

Larry253:
guy u said it all,personally i hav experience similar issue of goods been returned and vow dat any demand outside of lagos must be paid for first!

Royal155:
Even pay on delivery within your location also has the same problem

DEXTROVERT:
you are right,
especially KOS
I ordered for an item to be delivered from Lagos to Jigawa state
you won't believe I wasn't called, first time I went there they said it hasn't arrived despite tracking says it had,
I had to return there again with my tracking evidence three days later only to be told it has been assigned for return. I begged them cos we later saw the item with them, they said it's there policy once it's assigned for return it can't be delivered.
I had to get the item elsewhere without delivery fees

i thought it was only me ooo before . i send an item to someone in pH the customer has been calling and the people in pH did not even contact them but the customer if they didn't deliver on Monday she will spend the money

Even payporte has stop pay on delivery

manlawal:
Even payporte has stop pay on delivery

That pay on delivery service is something else.. Have you tried FedEx or Courierplus? Someone said they are both good

OP,I can relate. What about customers trying to renegotiate after the item has been shipped or at the point of delivery?What of cases of customers trying to fake bank transfers to unsuspecting sellers?

An escrow service would prevent such occurrences,where buyer ships only when he has been notified that the buyer has made payment.

LockMyCash:
OP,I can relate. What about customers trying to renegotiate after the item has been shipped or at the point of delivery?What of cases of customers trying to fake bank transfers to unsuspecting sellers?

An escrow service would prevent such occurrences,where buyer ships only when he has been notified that the buyer has made payment.

I believe you

I can relate to all you said ! Some customers are really annoying

Run away from KOS if you like ur business.. KOS wey show my paddy wienn

The way i see am Returns is a usual thing in ecommerce but as long as ur proift dae couunt no shakes....

Dont try to stop your E-commerce busines simply because of this challenges, simply look for a reliable and serious Courier..
Courierplus tops the list..
Ace is also good.
My man tex me say him dun find another sure one again GIG logistics or so
etc
You can try any of this and you will be fine.. I currently using Courierplus here in lag and i just started business last month..

I think the best way to learn is to learn from those who dun already experience things... There is a thread by a nairalander escoboss about this same issue and he gave insights on reliable courier(which i listed above amd am using too) how to handle things to always stay in profit.. u may want to check it out

Guy u too take things serious w

E-commerce sweet

TellMeNothing:
Run away from KOS if you like ur business.. KOS wey show my paddy wienn

The way i see am Returns is a usual thing in ecommerce but as long as ur proift dae couunt no shakes....

Dont try to stop your E-commerce busines simply because of this challenges, simply look for a reliable and serious Courier..
Courierplus tops the list..
Ace is also good.
My man tex me say him dun find another sure one again GIG logistics or so
etc
You can try any of this and you will be fine.. I currently using Courierplus here in lag and i just started business last month..

I think the best way to learn is to learn from those who dun already experience things... There is a thread by a nairalander escoboss about this same issue and he gave insights on reliable courier(which i listed above amd am using too) how to handle things to always stay in profit.. u may want to check it out

Guy u too take things serious w

E-commerce sweet

Thanks i will check courier ➕

Escoboss somebody calling your name

What I think can be done, is to get the contact of the dispatch from either your customer who might be receiving the details from the courier company or from the courier company itself....now psyche the dispatch that you'll give him something it could be 500 recharge card, if he delivers quickly for you....and watch the rest slide....

nohitch:
What I think can be done, is to get the contact of the dispatch from either your customer who might be receiving the details from the courier company or from the courier company itself....now psyche the dispatch that you'll give him something it could be 500 recharge card, if he delivers quickly for you....and watch the rest slide....

Some numbers are not reachable at all you will call the delivery man and his number will completely switched off

Op, I had to log in with this account to respond to your post. If you do a little profiling on who I am or was, you'll notice that I ran a delivery company and maintained 100% positive reviews throughout my short stay in the business.

Now the challenge comes in many forms; customers, merchants, and delivery companies. Merchants and delivery companies are out to make profit, and anything short of that is a great disservice.

Why did I quit? Although I had internal issues with employees being lazy, I ran 90% of my deliveries myself. If I will be running late, I give a delivery 50% delivery discount to the customer from my purse (most of the customers don't call to tell the merchants this).

But in all of this, Nigerians have this notion that once he's a delivery guy, he is probably poor. And at such they talk to you any how and even shout at you. Customers often don't keep to time. I have had a customer who kept me waiting for 1 hour on an express way. Another called the merchant to say we never called, even after I called and scheduled a delivery. At one point a customer told me point blank that he wanted to see if the items will be delivered. My stories are endless.

Considering all these, the revenue coming in, the lies from customers, merchants not wanting to pay for failed deliveries, etc. I had to move on.

I will be launching an improved solution next year though.

My brother you can see how stupid some people is

Please who have any experience of using FedEx red star PLC for pay on delivery here

For your efficient delivery services in the south-south and south eastern states kindly contact Cloud Logistics:

CloudlogNG:
For your efficient delivery services in the south-south and south eastern states kindly contact Cloud Logistics:

Do you do pay on delivery?

manlawal:

Do you do pay on delivery?

Yes we offer pay on delivery services. Thank you

CloudlogNG:

Yes we offer pay on delivery services. Thank you

Let me have your charges

manlawal:

Let me have your charges

Kindly send us an email to; info@cloudlog.ng, cc: cloudlognig@yahoo.com [/b]for the comprehensive list of our charges. OR send your email address as an sms to [b]08089962996 so we can forward it to you.
Thank you and best regards.

manlawal:

Let me have your charges

Run from all these unpopular courier companies..Most of them do not have courier licence and can vanish into thin air with the funds collected from your customers

You can try FedEx ...I think they are effective and most transparent.

Shakitibob0:
Run from all these unpopular courier companies..Most of them do not have courier licence and can vanish into thin air with the funds collected from your customers

You can try FedEx ...I think they are effective and most transparent.

ShakitibobO, I do not think its nice to demarket someone or a company expecially when you have not done any transaction with them.
Thanks

The issue of payment on delivery can never be over emphasized. It's a huge bane on e-commerce that protects only the interest of the buyer, with little or no protection for the seller. Escrow solution is about the only way out for now, and that, we lack.

Shakitibob0:
Run from all these unpopular courier companies..Most of them do not have courier licence and can vanish into thin air with the funds collected from your customers

You can try FedEx ...I think they are effective and most transparent.

run is an understatement i have to disappear

GiG Logistics seems to be the best for now. Very reliable, a bit expensive though.

manlawal:
run is an understatement i have to disappear

lol..have you contacted FedEx?

akaynezi:
GiG Logistics seems to be the best for now. Very reliable, a bit expensive though.

expensive It is the cheapest so far...ask their staff about the e-commerce package

Mcleo007:
The issue of payment on delivery can never be over emphasized. It's a huge bane on e-commerce that protects only the interest of the buyer, with little or no protection for the seller. Escrow solution is about the only way out for now, and that, we lack.

whether escrow or not, Many customers do not even like to let out their money..They always want to get hold of the items first

Shakitibob0:
lol..have you contacted FedEx?

Yes i was given my log in details today but i cant find the log in page on the website