GENERAL MANAGER, OPERATIONS will be reporting to the Group CEO

JOB SUMMARY:

The General Manager is responsible for the effective and efficient service delivery to all our Clients through sound Operational Management.

FUNCTIONS / DUTIES

1. Responsible for maintaining a smooth flow of work between Departments and for resolving interdepartmental conflicts.
2. To ensure that the Company stays on schedule and meets or exceeds the goals set by the CEO
3. Responsible for leading or coordinating the strategic planning functions of the Company.
4. Direct and coordinates the operations of the organisation
5. Develop and follow security audit plan for assessing security threats, monitor compliance, perform survey and risk/vulnerability assessments off all facilities and operations
6. Participate in the development, documentation, communication, testing and periodic review and revision of business continuity and disaster recovery/evacuation plans.
7. Ensure Regional Security Managers, Security Coordinators and other key supervisors are suitable and effective, providing the performance required within their role. This may include the continual review of Training and Development needs to ensure the correct level of Management.
8. Carry out strategic security advisory function for hostage avoidance/incident management.
9. Conduct Security Analysis for all Cardinal Clients’ activities throughout Nigeria and oversee Police function.
10. Carry out review meetings every week
11. Visit all Cardinal Locations in Lagos every month and other Locations every 3 month
12. Rendering of weekly/quarterly reports as required by the Group CEO on Operations administration.
13. Direct other people – Managers and Subordinates to achieve their goals.
14. Understand the work of the Departments thoroughly, make difficult decisions about Departmental activities, make correct decisions, can read and analyse a great deal of information in a short time.
15. Responsible for all aspect of the Company’s Operations. Plan, Direct and Coordinate as well as ensure that Operations run smoothly.
16. Screen, interview, hire and train Managers and Supervisors that report to him.
Provide the final authorization for any Subordinate who are hired by the people under your purview. Provide required discipline, evaluations and feedback required for his people to be successful.
17. Provide key support to the Company’s Operations. Responsible for ensuring that Services are completed and addressed in a timely fashion. These relate to daily Paperwork. Such information must be checked for accuracy, compiled and issued into a complete regional report.
18. To implement the Company’s Policies and Procedure and ensure that his Managers and Supervisors implement and support the Policies with their Crews. It is the General Manager’s Responsibility to ensure the policies and Procedures evolve with the Company, updating them as necessary. Interpret the policies and procedures to cover any gray or unclear areas that might present themselves during the Company’s Operations.
19. Organise presentations to prospective clients on security trainings/ courses and other services offered by Cardinal Group.
20. Coordinate and integrate efforts across Operational Departments to enhance inventory accuracy
21. To identify opportunities for process improvements and efficiencies in the procurement to pay accounts payable activities and be involved in implementing them having gained the appropriate approval.
22. Perform a key role in the development and maintenance of a savings reporting mechanism with Finance which is understood and accepted by the firm's departments; produce regular reports on performance and provide comprehensive management information and in-depth analysis when requested including spending analysis, savings secured and potential savings for forecasts and budgets.
23. Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies. Diagnose Business Problems within the Organization.
24. Create and develop business opportunities within existing and new clients’ space
25. Develop and maintain excellent relationship with clients and partners, keeping abreast of market trends in order to clearly identify business opportunities, and convert such opportunities to the company’s advantage.
26. Render effective security, logistics planning and physical protection service to all identified clients
27. Articulate proposals and make presentations to clients covering the products and services of the company.
28. Develop and prepare Service Level Agreements (SLA) with customers to establish long term business relationships.
29. Take responsibility for end result of project, problems and validate that the project results are correct and add value to the company`s bottom line.
30. To identify /determine the Business needs and plan, develop as well as implement solutions to the identified Business needs. Ensuring Focus on Business goals in a bi-directional fashion such that CSSL as a Business is constantly focused on Business Goals achievement. These goals cover Strategic Business Practices encompassing IT, Business Processes, Corporate policies, Structure, trading and good Governance Strategies across the nations.
31. Support monitoring activities and constantly analyse the Strategic Profile of CSSL and implement policy changes based on this analysis.

QUALIFICATION
Bachelor's degree
Must be have at least 7years experience

REGIONAL TEAM LEAD

The Regional Team Lead is responsible for co-ordination of all performance related and quality service delivery of Man guarding Products within the South-South Region. He reports to the General Manager directly and to the MD on dotted lines

FUNCTIONS / DUTIES:

In addition to any other duties that may be assigned to this role by the Managing Director, the following are the functions and duties of the Regional Team Lead.

A. BUSINESS DRIVE –

1. Identify money making/business opportunities
2. Develop business by gaining new contracts, analyzing field performance delivery/logistical problems and recommending solutions.
3. Promote team spirit, enhancing interdepartmental cohesion and effective communication in order to achieve organizational goals.
4. Conduct security surveys/assessments as would be requested pursuant to quotes, or in line with Company business drive.
5. Attending meetings with Clients/Customers on behalf of the company when the need arises and reporting outcome

B. QUALITY ASSURANCE & CLIENT RELATIONS -

1. Receive and promptly treat complaints from clients ensuring that the issues (s) raised are satisfactorily handled making sure an apology is served where necessary.
2. Carrying out proper investigation on complaints from Clients / customers and deal with them in a professional manner.
3. Drive OHS through training and communication in all client locations in line with Cardinal / client corporate OHS objectives.
4. Ensure feedback forms are sent to clients on monthly basis – analyze and Send report to General Manger in a timely manner.

C. COST MANAGEMENT -

1. Identify cost savings measures by ensuring maximum utilization of our resources.
2. Develop and implement logistical security policies and procedures regulating the use of company vehicles and security equipment (including uniforms and accessories) within your Region and communicate same to all concerned: audit, maintain records and send monthly returns to General Manager

D. POLICIES AND PROCEDURES:

1. Establishment of best practices, policies & procedures by benchmarking with international best practices.
2. Establish and maintain adequate security procedures and protocols, including updating the security guideline manual and evacuation plans. For client locations, align guards with company’s relevant plans.
3. Drive compliance with company rules and regulations – resolve staff issues and recommend reward/sanctions for outstanding performance/breaches in liaison with human resource department.

E. OPERATIONAL REVIEWS –

1. Hold periodic review meetings with clients - research and write analysis/proposals as needed to assist the client and Cardinal security in determining and meeting its long and short-term goals.
2. Ensure actionable outcomes of operational review meetings are followed through and progress reported to client and cardinal until properly closed out.

F. TRAINING -

1. Ensure all guards receive the basic and scheduled refresher training with evidence of attendance communicated to clients in a timely manner.
2. Initiate, review/develop and recommend training needs and modules for man-guarding (to cover various industry situations including residential security) that could enhance the success of the company.

G. REPORTING –

1. Develop and Write weekly operational reports to clients in all locations highlighting performance, threats and recommending action for mitigation.
2. Write monthly report to the General Manager.
3. Research and monitor regional security issues; distribute security communications weekly and when appropriate (e.g. emergencies).
4. Build and maintain relationships with local, state and federal law enforcement and other related government agencies.

Personal Attributes
The RSM/Business Development Manager must maintain strict confidentiality in performing the duties and must demonstrate the following personal attributes:

1. Be an excellent Team Player
2. Be Respectful
3. Be Versatile with
4. Good attitude

Experience Required

1. University graduate or equivalent experience
2. Experience got from attending various security trainings/workshops.

To apply, send you CV to recruitment@pearlmutual.com or pearlrecruit2009@gmail.com

Location?

Lekki axis

dupzy05:
Location?