Our client is an engineering and facility management company situated in Lekki/Ajah area of Lagos. They are looking to hire outstanding individuals who will be the first point of contact for customers at their head office. The successful candidate will be expected to provide an efficient and responsive customer service function.

Job Tasks and Responsibilities:

• Manage the customer helpdesk, dealing directly with customers who come to the office or contact us by phone or email.
• Handle and resolve customer complaints and ensure customer enquiries are dealt with promptly and efficiently
•Perform day to day administrative tasks such as dealing with customer correspondence processing documents, applications and requests.
• Advice customers on procedures and direct them on the necessary steps required to deal with requests.
• Record details of enquiries, comments, complaints and actions taken
• Serve as liaison person between the customer and various departments within the organization.

Requirements:
• Degree or equivalent in any relevant field with at least 3- 4 years work experience in a Customer service or related role.
• Knowledge of customer service principles and practices.
• Knowledge of MS Office and database applications.
• Knowledge of administrative procedures and activities.
• Experience of working in a busy Facility Management or customer service environment would be an advantage.
• Candidate must be residing within Lekki/Ajah axis.

Key Competencies:
• Must possess excellent interpersonal skills with a pleasant and friendly style
• Must possess excellent communication skills and be able to communicate clearly both verbally and in writing.
• Must be able to multi-task, and possess good problem solving abilities
• Must be well organized and methodical.
• Must be proactive and able to work on own initiative
• Must be well presented and professional in conduct
• Must be able to use automated information systems.
• Must be adaptable and be willing to take on extra responsibilities as required.
• The ability to work well under pressure and remain calm in stressful situations is essential.

Mode of Application:

Interested applicants should forward their CVs to: recruitment@hartfordconsulting.com
NOTE: Any applicant who does not live within the Lekki Ajah Axis WILL NOT be contacted.