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|Qservers Recruiting For Webmasters/technical Rep by wpdm: 1:29am On Dec 02, 2017|
QServers Network Limited is seeking talented and passionate individuals looking to pursue a career in Technical Support/Customer Service at one of the Nigeria’s leading web hosting companies.
This is not a typical technical support representative role!
We want people who can identify customers’ needs and consistently meet their expectations.
If that’s you, read on!
As a Technical Support Representative at QServers Network Limited, you will receive inbound calls from potential and current customers seeking to purchase website hosting, web design, search engine optimization, and other services.
Primarily, you will be troubleshooting web hosting related issues with our current customers and helping them manage their account information.
These customers need your help with issues that they cannot resolve on their own.
What You Will Do
You will work directly with customers via telephone and email to troubleshoot products and/or services in order to facilitate the purchase of new products and/or services.
When customers will contact you with their issues, you will utilize your tech-savvy knowledge and provide appropriate solutions to the best of your ability.
You will have the support of your peers, supervisors, resource pages, and more to aid you in the process.
Your goal is to ensure that the customer has a positive experience with their product/service.
What You Bring To The Table
Your ability to woo others with your written and verbal communication skills in the English language
Your dexterity in managing multiple tasks and screens efficiently, while maintaining focus and control
Your attention to detail to ensure customers have the best experience possible while meeting departmental goals
Your reliability to work assigned shifts and complete work as expected
Your experiences in the areas of technical support and customer service
Your proven ability to learn and understand the many web hosting technologies quickly and accurately(knowledge and experience with cPanel, DNS, FTP, WHM is a plus!)
Your intrinsic motivation to put in 110%+ to provide an outstanding customer service experience
What We Are Like
The essential functions of the job are to sit, use a keyboard, a mouse, view a dual monitor set up, and communicate with customers over the phone and online for long
periods of time. Add on driven co-workers, supportive staff, relaxed dress code, company outings and more! If you feel that your skills are a match for what we are
looking for, please reach out. We are an Equal Opportunity Employer.
Graduate, not more than 30 years
Must have completed NYSC
Please visit: https://www.workplacedomain.com/job/company-nameqservers-network-limited-lagos-19-web-developer-technical-support-officer/ to complete the application form and apply.
|Re: Qservers Recruiting For Webmasters/technical Rep by chinawapz(m): 7:11am On Dec 02, 2017|
wpdm:What is monthly salary with all this requirements?
|Re: Qservers Recruiting For Webmasters/technical Rep by Webman007: 7:54am On Dec 02, 2017|
chinawapz:That's the point bro....I bet you it will likely starts from 80K
|Re: Qservers Recruiting For Webmasters/technical Rep by mtzion: 8:02am On Dec 02, 2017|
I'm just wondering, a job like this could be done remotely. Is it compulsory the employee must report physically everyday to the office. When everything to be done is online.
This is one aspect I wish more employers should look into
|Re: Qservers Recruiting For Webmasters/technical Rep by chinawapz(m): 8:04am On Dec 02, 2017|
Webman007:80k monthly? with all this requirements
|Re: Qservers Recruiting For Webmasters/technical Rep by Webman007: 9:02am On Dec 02, 2017|
Nigerian recruiters don't normally states what they will offer rather they will ask you and cut off peps who ask well above their benchmark
|Re: Qservers Recruiting For Webmasters/technical Rep by mtzion: 6:04pm On Dec 02, 2017|
From what I can see, the requirements are meant to ensure you hav fair knowledge. Might not necessarily mean you will be working as a full stack developer. The intonation seems more like Customer service.
So you will want to ask, how much does a Customer care agent receives elsewhere.
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