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Nairaland Forum / Nairaland / General / Career / Customers Are Always Right;How True Is This View? (9145 Views)
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Re: Customers Are Always Right;How True Is This View? by Mikeal09: 10:13am On Dec 07, 2017 |
Something similar happened in my company on two occassions. My response was based on the reaction of my staff. One first occassion, a customer got involved with my staff over the increase in our charges, she was calm and tried explaining as i watched from my office, he got annoyed as she had refused to let go of his clothes, he slapped her, she was still calm, holding her cheek. Impressed, I called the police on him and made it clear to all around, that my staffs are my biggest asset, I also added something to her pay. On the second occasion, the man was rude, i must confess but my staff shouldnt be. She got engaged in word war with our customer, thats an insane thing to do. She got sacked, without a second thought. |
Re: Customers Are Always Right;How True Is This View? by jospepper(m): 10:19am On Dec 07, 2017 |
oluphilip2008:The sense in your head is bigger than Mount Everest. You are too much. |
Re: Customers Are Always Right;How True Is This View? by adeoba2008(m): 10:44am On Dec 07, 2017 |
It is very true. A customer should be treated as a King. Though some of them might be very troublesome. The basic thing is to understand your customer and what they are looking for in your products or services. To learn more about customers as well as how you can retain them for life. Kindly visit : www.crmnigeria.com |
Re: Customers Are Always Right;How True Is This View? by albacete(m): 11:00am On Dec 07, 2017 |
kpaofame: |
Re: Customers Are Always Right;How True Is This View? by bobkezel(m): 11:00am On Dec 07, 2017 |
ewizard1:Don't mind them, they were blabbing rubbish because it wasn't their mothet/father/wife /husband that was slapped. Selfish and inconsiderate people. 1 Like |
Re: Customers Are Always Right;How True Is This View? by mydex93(f): 11:20am On Dec 07, 2017 |
Customers are not always right..but no customer would give out his hardearned money to a seller who points that out to them..hence balancing(wisdom) is the key..selah! |
Re: Customers Are Always Right;How True Is This View? by toprealman: 11:27am On Dec 07, 2017 |
Love Machine:A Ghanian artiste gave his bodyguard a hot slap on stage not too long ago. Guess what, the bodyguard didn't retaliate. Even if he strangle the silly artiste later, he is a top gun! If I have my way, I will recruit such a character. |
Re: Customers Are Always Right;How True Is This View? by deeone10: 12:00pm On Dec 07, 2017 |
the slapper is a customer to the slappee the slappee is a customer to another person everybody is a customer one way or the other The question is, are you always right? 1 Like |
Re: Customers Are Always Right;How True Is This View? by delishpot: 12:01pm On Dec 07, 2017 |
Love Machine: You could sue the customer and the company if you had not hit him back. |
Re: Customers Are Always Right;How True Is This View? by dabrake(m): 12:13pm On Dec 07, 2017 |
Love Machine:You were queried for defending yourself? You should have given the idiotic customer the Undertaker/Randy Orton's finishing move. Customer is always right indeed. 2 Likes |
Re: Customers Are Always Right;How True Is This View? by onos217(m): 12:25pm On Dec 07, 2017 |
Ritajovy:Thank you, my dear.The poster doesn't know that the slaps he received is also why he's been paid at the end of the month. |
Re: Customers Are Always Right;How True Is This View? by Escobapablo(m): 12:56pm On Dec 07, 2017 |
I did not have time to read everything. I have just one question for the marketing and sales school of thought. Supposing that slap killed him, will d company or customer be liable for his death? At least in the Nigerian context. 2 Likes |
Re: Customers Are Always Right;How True Is This View? by Pataricatering(f): 1:36pm On Dec 07, 2017 |
After he gave him two hot slaps ? chrisbaxtian: |
Re: Customers Are Always Right;How True Is This View? by ezelous: 2:15pm On Dec 07, 2017 |
chrisbaxtian: 1 Like
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Re: Customers Are Always Right;How True Is This View? by richG: 3:14pm On Dec 07, 2017 |
deeone10:you de mind them? So that customer that murdered a Jumia guy was right? Some people's brains need formatting 3 Likes |
Re: Customers Are Always Right;How True Is This View? by sweetilicious(f): 4:15pm On Dec 07, 2017 |
oluphilip2008:He resigned because it wasn't his business.If he continues like this,he will keep jumping from one job to the other.If he starts up his own business,he will equally be redundant for life.Whether you like it or not,customers are always right.Devise a strategy to treat those frustrated customers whether it is your business or not. |
Re: Customers Are Always Right;How True Is This View? by HyDef(m): 5:42pm On Dec 07, 2017 |
The customer is not always right. If you read some of the stories people tell on notalwaysright.com you'll see what I'm talking about. Working in American retail is hell. Edit: The website doesn't seem to work anymore, at least for me. The stories there were quite interesting. |
Re: Customers Are Always Right;How True Is This View? by albacete(m): 9:42am On Dec 08, 2017 |
sweetilicious: They are always right in private establishments. You can even go to some banks and start yelling at their customer care representative without any provocation and at the end of the day, the manager will come out to pacify you. I have witnessed this a couple of times. Customers will come to the bank, jump queue, mount pressure on you, and when you try to maintain law and order (because other customers will be aggrieved), they start yelling to attract the attention of your supervisor. And your supervisor will admonish you and tell you all those crap about the possibility of the customer having a bad day. Nobody cares if you are having a bad day yourself. Go to a govt establishment and talk anyhow let's see if you will be attended to. It is only when we visit any govt office that we wear the full regalia of humility. Because nobody send you to go do anyhow for there. As goat stand, na so them go price am. When you make yourself an ass, everyone will ride you. |
Re: Customers Are Always Right;How True Is This View? by Nicknamed123: 9:15pm On Dec 08, 2017 |
darkenkach:so in a case like what's above...I guess u would just thank the customer for slapping you right?? |
Re: Customers Are Always Right;How True Is This View? by sweetilicious(f): 11:05am On Dec 15, 2017 |
albacete:This exactly is the reason Govt don't do well in business.My reason for not supporting govt to be in business but to stand aside and regulate the activities of businesses and create an enabling environment for businesses to grow. |
Re: Customers Are Always Right;How True Is This View? by albacete(m): 1:40pm On Dec 16, 2017 |
sweetilicious:Business owners should learn to differentiate between genuine customer complaints and customer indiscipline. If you make customers feel they are always right, they will ride you and rubbish your company. Government understands that, which is why everyone respects himself when in a govt office. Business thrives when customers treat staff with the respect that they themselves want to get. If I run a business outfit and you try to make me feel that without your patronage, I won't be in business, then be ready to use the exit door. I can't set up rules governing my company only for a random fellow to come and tell me how to run my affairs. Give him a waiver today and bend the rules, and tomorrow he feels it's his entitlement. |
Re: Customers Are Always Right;How True Is This View? by sweetilicious(f): 9:37pm On Dec 28, 2017 |
Then you do it with Abeg and not I don't care manner. You can't maltreat one customer and expect to gain more customers after they must have seen what you did. Do it making him feel so important. Whether you like it or not, your salary is in his pocket. albacete: |
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