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Nairaland Forum / Nairaland / General / Business / Wrongly debited, Who Is At Fault? First Bank Or Airtel? (1200 Views)
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Wrongly debited, Who Is At Fault? First Bank Or Airtel? by That3: 5:07pm On Dec 21, 2017 |
Good day all, A few hours ago i try crediting my Airtel line with N1000 from First Mobile app. I was successfully debited but i didn't receive anything in my Airtel line. I tried contacting both the bank and Airtel customer care all to no avail. What should be my next approach and who should i confront? N1000 may be small money to you but it isn't to me o. I have all the proofs and bank statements and i am ready to take this further so nobody will be victim of this again. Thanks cc: Seun, Mynd44, lalasticlala |
Re: Wrongly debited, Who Is At Fault? First Bank Or Airtel? by That3: 5:19pm On Dec 21, 2017 |
BTW i have crosscheck the Airtel number with the number i input in the bank app and it's correct. It's even in my bank statement so the fault isn't from me. This isn't the first time i have done something like this. |
Re: Wrongly debited, Who Is At Fault? First Bank Or Airtel? by BoboKush(m): 5:21pm On Dec 21, 2017 |
Go to first bank to make complain 1 Like |
Re: Wrongly debited, Who Is At Fault? First Bank Or Airtel? by That3: 5:26pm On Dec 21, 2017 |
BoboKush:Thanks. I guess i will do so tomorrow since they aren't replying both through their Emails, Facebook and twitter. |
Re: Wrongly debited, Who Is At Fault? First Bank Or Airtel? by BoboKush(m): 8:13pm On Dec 21, 2017 |
That3: Good |
Re: Wrongly debited, Who Is At Fault? First Bank Or Airtel? by orangb: 8:31pm On Dec 21, 2017 |
The problem is with your bank. |
Re: Wrongly debited, Who Is At Fault? First Bank Or Airtel? by SokoDobo: 9:58pm On Dec 21, 2017 |
Same happened to me yesterday. Same bank, same app. I tried loading #400 mtn airtime. |
Re: Wrongly debited, Who Is At Fault? First Bank Or Airtel? by That3: 12:05am On Dec 22, 2017 |
I have just been refunded. I don't know if it is because i contacted them because they didn't reply. But all is good now, I will go withdraw the money and buy the credit instead. |
Re: Wrongly debited, Who Is At Fault? First Bank Or Airtel? by SokoDobo: 1:47pm On Dec 22, 2017 |
That3: Mine was refunded without even contacting them. |
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