https://fco.tal.net/vx/lang-en-GB/mobile-0/appcentre-1/brand-2/xf-4ef8c08b246d/candidate/so/pm/4/pl/1/opp/5135-IT-Support-Officer-02-18-LOS/en-GB


View Vacancy - IT Support Officer (02/18 LOS)
The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Job Category
Foreign and Commonwealth Office (Operations and Corporate Services)
Job Subcategory
Information Technology Services, Digital Transformation Unit
Job Description (Roles and Responsibilities)
Main purpose of job:
The main purpose of this role is to ensure the smooth running of IT services across the Deputy High Commission’s platform. The jobholder will perform IT Support Officer (ITSO) duties for staff using the classified tiers but will work with the IT Support Team as a whole to ensure the system is fully functional at all times. Lagos is a busy post and you will be expected to provide high quality IT and Diplomatic bag support to over 150 customers including PAGs. The successful applicant will therefore need to demonstrate skills in balancing and prioritising the workload and have excellent communications skills and very good attention to detail.

Roles and responsibilities:
IT Support (80%)
Maintain Cleared Firecrest accounts, mailboxes and DLs
Build Cleared Firecrest workstations and laptops
Set up and support Mobile Firecrest users
Maintain accurate and up to date Cleared Firecrest asset registers and SOPs
IT troubleshooting, responding to customer need
Ordering of Cleared IT equipment
Manage Secure VTC booking system
Maintaining Unclassified and Cleared Server back-ups
Maintaining all BDHC mobile numbers with the service provider
Management and maintenance of the Lagos Sharepoint Site

Bag Service (20%)
Receive all incoming AF bags
Prepare and send outgoing AF bags




Essential qualifications, skills and experience
CompTIA Network+
ITIL (minimum of Foundation level)

Desirable qualifications, skills and experience
Strong communication skills
Required competencies
Changing and Improving, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace
Application deadline
29 January 2018
Grade :A2 (L)
Type of Position :Fixed Term
Duration of Post :12 months
Region :Africa
Country/Territory :Nigeria
Location (City) :Lagos
Type of Post :British Deputy High Commission
Starting monthly salary () :N 438,934
Start Date :1 March 2018
Other benefits and conditions of employment

Thanks

simplynace:
Thanks

did you apply for this?

mavinc4u:


did you apply for this?

Yes I did... Unfortunately got a regret mail on Sunday morning.

Did you also apply for it?