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SECRETARIES’ OPINIONS ON THE BENEFIT AND CHALLENGES OF INFORMATION AND COMMUNICATION TECHNOLOGY

TABLE OF CONTENTS
TITLE PAGE i
CERTIFICATION iii
DEDICATION iv
ACKNOWLEDGEMENTS v
TABLE OF CONTENT vi
LIST OF TABLES ix
ABSTRACT x
CHAPTER ONE: INTRODUCTION
Background to the Study. 1
Statement of the Problem 5
Purpose of the Study 6
Research Questions 6
Hypotheses 6
Significance of the Study 7
Scope of the Study 8

CHAPTER TWO: LITERATURE REVIEW
Theoretical Framework 9
Conceptualization of Secretaries 11
Secretaries and ICT 15
Information and Communication Technology 19
Challenges of Information and Communication Technology. 23
Review of Empirical Studies 26
Summary of Literature Reviewed 28

CHAPTER THREE: METHODOLOGY
Design of the Study 30
Population of the Study 30
Sample and Sampling Technique 31
Instrumentation 31
Validity of the Instrument 31
Reliability of the Instrument 31
Method of Data Collection 32
Method of Data Analysis 32

CHAPTER FOUR: DATA PRESENTATION, ANALYSIS AND DISCUSSION
Bio-data 33
Answering the research questions 34
Hypotheses testing 36
Discussion of findings 37

CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATION
Summary 39
Conclusion 40
Implication of the Study 40
Recommendation 40
Suggestion for Further Studies 41
Limitation of the Study 41
References
Questionnaire

LIST OF TABLES
Table 1: Percentage Distribution of Respondents by Sex
Table 2: Mean and Standard Deviation on Secretary’s’ opinion on the benefit of information and communication technology
Table 3: Mean and Standard Deviation on Secretary’s’ opinion on the challenges of information and communication technology
Table 4: t-test analysis on male and female secretaries opinion 0n the benefit of information and communication technology.

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