Being on the receiving end of rude behavior can make you feel angry, upset and aggrieved. If it's not nipped in the bud, it can become "normalized" and embedded into your workplace culture. It can also escalate from low-level incidents into aggressive, bullying behavior .

According to a study in the Academy of Management Journal, rudeness can damage team performance, reduce helpfulness and collaboration , and negatively impact workplace relationships .

Here, we look at five strategies for ridding your team or workplace of rudeness.

Be a good role model. How you treat your people can impact the way that they treat others. If they see that their managers or leaders get away with rude behavior, they may copy it. You can prevent rudeness from spreading by setting a good example to them. Our article, How to Be a Good Role Model , highlights the positive traits that you should demonstrate to your team, such as empathy, integrity, professionalism, and self-control.

Don't ignore it. If you ignore rude behavior, you send out a signal that, in effect, you condone it. If you witness it, or if it's brought to your attention, you need to deal with it. We look at how to do that, below.


Deal directly with the culprit. When you need to address rudeness, talk to the offender somewhere private. Stay calm and objective as you outline the facts as you know them, explain the negative impact of his or her behavior and how it made other people feel, and make it clear how you want him to modify his behavior. Our article, Bad Behavior at Work , explores this in more detail.


Listen. The offender may think that she had good reason to be annoyed with somebody, and her rudeness was just a reaction to that. So, while making it clear that her behavior was unacceptable, give her an opportunity to explain what triggered it. Using Active Listening and emotional intelligence can help you to understand her situation, and you can then work together to find a solution.

Follow up on any offender. By all means, take the offender's point of view into account, but you have to make it absolutely clear that you don't want a repeat of his words or actions. If, as part of your solution, you set him targets or standards of behavior, make sure that he achieves them. If he doesn't mend his ways, then you should consider firmer action. Discuss the situation with your HR department, and look at using formal warnings or even, as a last resort, letting him go.


Key Points

Rude behavior can be a way of displaying power, trying to get your own way, or provoking a reaction. It can also be a response to stress, pressure, frustration, or some other form of unhappiness. It can seriously impact team morale and productivity, and even lead to aggressive and bullying behavior.

To tackle rudeness in the workplace, be a good role model for your team members; don't ignore it; deal directly with the culprit; listen to both sides; and follow up on any offender.

If your boss is the one who's rude, find out the reason for his behavior, stay positive, work around it, and seek help from HR if there is no improvement in his behavior.

https://www.mindtools.com/pages/article/five-ways-deal-with-rudeness.htm

Lalasticlala Dominique

angels09:
Lalasticlala Dominique

and Mynd44 and erm... erm
Sombori help with another mod name.

hmmm

Nice tips

You always say it like movies

And how can we deal. With Buhari rudeness to pave way for liberation

Good write up.

Will do.

Ignore them that are rude to thee. Makes them look foolish

Make a revenge plan, keep calm and without warning ... fvck them up badly. Most rude people are happy when you are complaining, they see you talking calmly to them as been soft so they never stop. They only stop when they see the demon in you, they become afraid and quit the behavior entirely.

This one is oyinbo ways @op

What if rudeness is as a result of office extracurriculars like bedminton or oga is Minister of Women Affairs

Una never jam some species of human beings. They are simply impossible.

Good..

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Faced with one rude coworker at the moment. She's not just rude but also tribalistic. As a result of her attitude a corper who happens to be from her place is also being rude. My other colleague and I reported her and the corper to our supervisor yesterday and he told us the corper once raised her voice at him too, so he's going to address the issue ASAP.
Modified: This morning the corper was rude to our boss again and has been addressed. He told her she would be asked to leave if she's not careful. The other coworker isn't at work. She's next. Me right now ���

Thanks for sharing

Very valid

not necessary read "THE GENTLE ART OF VERBAL SELF DEFENSE" by Suzette H Elgin... THANK ME LATER.

kc2hansome:
Make a revenge plan, keep calm and without warning ... fvck them up badly. Most rude people are happy when you are complaining, they see you talking calmly to them as been soft so they never stop. They only stop when they see the demon in you, they become afraid and quit the behavior entirely.

smellingmenses:
not necessary read "THE GENTLE ART OF VERBAL SELF DEFENSE" by Suzette H Elgin... THANK ME LATER.

How I wish this country works with the Whites ideology and psychology, but it doesn't.
I'm being pragmatic in things that actually works in our society.
When you try to reason with an unreasonable person, you'll end up messing up your mental state of mind. From experience, I simply go to the center of the persons calm and without prior warning... turn it upside down, then they'll be the one calling for a truce.
I'd never alter a word or keep malice with the person. The person wouldn't even know what hit them till it does.

I don't see any reason for you to quote me except you are one of them.
NB: I'm a very calm person and see no reason to be rude especially in a team were we have better things to do order than show we were not raise properly. Most people take it as me being soft so whenever they cross the line, I calmly take a swing then they understand that silence doesn't mean impotency.

kc2hansome:


From experience, I simply go to the center of the persons calm and without prior warning... turn it upside down, then they'll be the one calling for a truce.
Most people take it as me being soft so whenever they cross the line, I calmly take a swing then they understand that silence doesn't mean impotency.

these and more that book teaches without getting physical.

smellingmenses:


these and more that book teaches without getting physical.

I'd look for the book to read up. But believe me talking mostly doesn't work. It works for someone who is doing it maybe because of pressure from home or personal life but as for the ones that are doing it because they've embedded it into their DNA?? The more you reason with them, the worse they become.

you don't reason with them.... no you pole axe them verbally...stop em in their tracks without breaking a sweat...

kc2hansome:


I'd look for the book to read up. But believe me talking mostly doesn't work. It works for someone who is doing it maybe because of pressure from home or personal life but as for the ones that are doing it because they've embedded it into their DNA?? The more you reason with them, the worse they become.

Dujardin:
This one is oyinbo ways @op

What if rudeness is as a result of office extracurriculars like bedminton or oga is Minister of Women Affairs

Dujardin I also just get and interview from mag consult. I don't know if they're legit, please do u knows about this mag consult should brief me about them , thanks

Odiriance4all:





Dujardin I also just get and interview from mag consult. I don't know if they're legit, please do u knows about this mag consult should brief me about them , thanks

Haha they sell drugs! GNLD style ignore them...Will tell u my experience when I can type

Dujardin:


Haha they sell drugs! GNLD style ignore them...Will tell u my experience when I can type

Drugs?
Please brief me

iruocious:
Faced with one rude coworker at the moment. She's not just rude but also tribalistic. As a result of her attitude a corper who happens to be from her place is also being rude. My other colleague and I reported her and the corper to our supervisor yesterday and he told us the corper once raised her voice at him too, so he's going to address the issue ASAP.
Modified: This morning the corper was rude to our boss again and has been addressed. He told her she would be asked to leave if she's not careful. The other coworker isn't at work. She's next. Me right now ���

Interesting. Have they modified their attitudes and behaviours now?