JOB TITLE: HEAD, CRM/LOYALTY PROGRAM
LOCATION: PORT-HARCOURT

JOB RESPONSIBILITIES
• Designing and developing loyalty/CRM strategies including segmentation strategies, customer journey mapping, customer value propositions and loyalty programmes;
• Defining solutions with consideration to data, people, process and technology enablers and commercial viability;
• Leading business, data and technology assessments at client sites. This includes facilitating workshops, business intelligence and customer insight gathering and documentation;
• Completing competitor analyses and preparing market research briefs;
• Presenting findings and recommendations to senior stakeholders;
• Translating business requirements into functional specifications;
• Collaborating with technical resources to define the technical architecture that meet business requirements;
• Development of business cases and recommendations;
• Developing work estimates – resources, timings and costs - for each stage of assignments;
• Overseeing project delivery of solutions to achieve business case objectives;
• Contributing to business development and internal knowledge sharing initiatives within Conduit.

KEY SKILLS REQUIRED
• Resilient and flexible, able to manage multiple assignments and tight deadlines;
• Self-starter, with a keen interest in customer loyalty and highly motivated towards success;
• Must be proactive, a confident communicator able to win trust and be a credible client advisor;
• Must show initiative and desire for continual self-development and learning;
• Able to work independently, manage project teams across agency, client and partner teams, providing guidance and project leadership;
• Strong analytical and problem solving capabilities with meticulous attention to detail;
• 8years experience working in customer loyalty/CRM programme strategy and delivery;
• Proficient user of Microsoft Office tools.

Age: Not more than 40years



Interested and qualified candidates should forward CVs to mary@people-matters.co with job title as the subject of the mail.