To the people who are naive to what ntel can do, this is an eye opener, no wonder they did not waste time before increasing their subscription from 12,500 to 17,500 which is 5000 naira difference.

I just wasted 3750 naira on ntel after trying to subscribe today 19/04/2018. I used my brother's internet (Ntel) through hotspot to subscribe to my ntel account, I actually signed out from his ntel account, to my surprise they added the subscription to my brother's account. Initially, after making the payment, I received an error message that the payment was not successful until the money was deducted from my bank account. I called immediately to log a complaint and was told I should not subscribe further as the right thing would be done, then the worst thing I saw was that the subscription was added to his account, I called immediately after seeing that and the lady(Gift) kept saying the same thing that the subscription was already activated on the account and there is nothing they can do and suggested I should tell him to pay me, PAY ME! when he already has a running subscription on his account which is to expire on the 29th of April, 2018 while my 3750 would take me to 26th of April 2018, who would pay for such.. I so detest this network and I pray they shall pack up sooner or later.

If you are out there, be very careful on how you deal with them so they don't take your money without any iota of concern.

I have never seen a company with a toll-free number, yet, the customer pays for the call and even pay much more than the regular calls to other numbers.

Hmm.. I think you're overreacting.

If the subscription was done manually, I believe they should have credited the right account because the complaint I made is recorded in my ntel account not on my brother's ntel account, why then did they credit his account.

If they could manually credit his, then they should manually remove and put it in the right account