On the May 22nd, 2018 a Bontel E11 android phone was delivered to me after I ordered for it on 17thMay, 2018 on a package of MPDS-373136566-7819.
I discovered, after charging it on same day, of its excessive heat and fast battery power discharging, I promptly called the Jumia customer care to lodge the complaints. Apologies were given with a promise that a dispatch man will be sent to me to pick up the phone. I received a call again from the customer care to also apologized and to inform me that a N1,000 voucher has been generated for me as a gift towards my subsequent purchase on Jumia, on the second day.
On the 3rd day, a mail was sent to me that one of the Jumia dispatch called Gabriel (same person who delivered the phone) will be coming for pickup.
I was shocked and embarrassed to receive a Jumia mail on May 28th, 2018 stating that the phone "have not been handed over/dropped off on time. Therefore, your return request has been cancelled and you might not be able to return these items anymore".
I called the customer's care and they told me that the pickup guy called me once and couldn't reach me and that's what they are hinging their reason on.
Is Jumia intentionally selling bad products to Nigerians?
Jumia told me that calls are made 3 times to a customer for delivery and only 1 time to a customer for retrieval, HABA?
Is Jumia now arm twisting, enforcing me and Nigerians by trick to accept the bad products delivered?
I want Jumia bad policy and bad business relationship with Nigerians to stop.
I also want Jumia to let me have voucher replacement against the bad phone I was sold.

No come spoil jumia name here. I have been using them since God knows when. The phone I'm typing with I got from them, majority of my house appliances infact I ordered something last week but when I received their call yesterday I cancelled due to insufficient cash on me.

I already ordered something else and I'm expecting their call. Before u do things always tink about the effect on someone else.

Gm

Abudu2000:
No come spoil jumia name here. I have been using them since God knows when. The phone I'm typing with I got from them, majority of my house appliances infact I ordered something last week but when I received their call yesterday I cancelled due to insufficient cash on me.

I already ordered something else and I'm expecting their call. Before u do things always tink about the effect on someone else.

Gm

It happens, you just haven't experienced it yet. Sometimes they have too many returns that the person in charge doesn't record some returned items.
I am a seller and also a buyer. The phone im using is 3years old. I ordered m3 and was sent m2. It took a month before all was settled. Also i experienced something with a battery i ordered 9 cell and they sent 6 cell. I couldn't return it cuz their stories are stressful.

I received an order for an engagement ring the order was delivered but the buyer didn't know the right size so he returned the order. This is the 2nd month and im still yet to get my return. Its both ways both buyer and seller but your case is the QC/return center they didn't record your return at the right time

gonkin:


It happens, you just haven't experienced it yet. Sometimes they have too many returns that the person in charge doesn't record some returned items.
I am a seller and also a buyer. The phone im using is 3years old. I ordered m3 and was sent m2. It took a month before all was settled. Also i experienced something with a battery i ordered 9 cell and they sent 6 cell. I couldn't return it cuz their stories are stressful.

I received an order for an engagement ring the order was delivered but the buyer didn't know the right size so he returned the order. This is the 2nd month and im still yet to get my return. Its both ways both buyer and seller but your case is the QC/return center they didn't record your return at the right time

My Brother, thank you very much.
God bless you for your response.