Google Duplex has been in the news recently for a variety of reasons. We will get down to these reasons in this post but first of all, what is Google Duplex? What is the controversy surrounding it?

The word Duplex will give off the idea of a building but Google Duplex is far from it.

Google Duplex, is a Google Assistant feature in which a human-sounding voice can book appointments and reservations over the phone. Google Duplex wowed the audience at the Google I/O developers conference weeks ago. But as soon as the euphoria died down many questions were raised.
What Google Duplex Can Do
Even though Google have not expressed in details all that Duplex can do. The are holding the details as the prepare to launch the technology. Google, however, allows tech-enthusiasts to have a feel of what Duplex can do on their A.I blog.

According to the blog post, Google Duplex is a “new technology for conducting natural conversations to carry out “real world” tasks over the phone. The technology is directed towards completing specific tasks, such as scheduling certain types of appointments. For such tasks, the system makes the conversational experience as natural as possible, allowing people to speak normally, like they would to another person, without having to adapt to a machine”.

Duplex can dynamically converse with employees on the other end of the line, responding to unexpected questions in real time with the intonation and mannerisms of an actual person.


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http://infocontemporary.com/2018/05/21/what-is-google-duplex/