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|Ticketing And Reservation Officer Jobs In Nigeria At Arik Air Ltd by Nelly613: 10:30am On Sep 21, 2018|
Job summary for Ticketing and Reservation officer jobs in Nigeria
PRIMARY OBJECTIVE To optimize all front desk activities with guests that will lead to potential sales and by complying To all W3 ticketing policies and procedures and the delivery of quality standard customer service to exceed guest expectations.
Reporting to - Ticketing and Reservation Supervisor / Senior TRO
PRINCIPAL ACCOUNTABILITIES AND RESPONSIBILITIES
Efficiently handle guests and their queries, achieve personal targets and contribute to the overall team revenue, yield and volume targets.
Making of Reservations and Ticketing Issuance to intending travelers.
Comply with all W3 ticketing and reservation policies and procedures and standards of guest service (i.e. handling guest problems, grooming, courtesy etc)
Attend to guest problems or escalate to a SNR TRO or Shift Supervisor
Keep self-up to date on product, service, policies and procedures.
Ensure CSR and TSR are reported daily
The airline uniforms and name tags MUST be worn in accordance with the company policy ONLY when on duty and at the designated work areas
Work stations and work areas MUST be tidy, clean and safe for both colleagues and guests at all times
Efficiency in terms of high turnaround of sales and service delivery
Duty report time is 10 / 15 minutes to the actual resumption time
Effectiveness in meeting and exceeding customers’ needs
QUALIFICATION / EXPERIENCE
Degree in any field.
Experience : 2 to 3 years’ experience in the airline industry or relevant field.
Required skills & qualifications
Ability to work with little supervision
Ability to work and manage pressure
A well-groomed appearance, pleasant and courteous personality
Good knowledge on Airline Geography
Ability to work varied shifts and schedules, including day and Night shifts, weekends, public holiday
Ability to work within the airline downtown offices / Airports offices at a very short notice
Transparent Honesty and high level of integrity
Experience : 2 to 3 years’ experience in the airline industry or relevant field
Proficient in both written and oral communication skills, proven analytical skills, Microsoft excel
Knowledge and understanding of cultural issues that is the requirement for professional development
|Re: Ticketing And Reservation Officer Jobs In Nigeria At Arik Air Ltd by Nelly613: 2:43pm On Sep 21, 2018|
|Re: Ticketing And Reservation Officer Jobs In Nigeria At Arik Air Ltd by Nelly613: 11:03am On Sep 22, 2018|
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