It started about a month ago, I noticed that #20 is being deducted daily from my line. Actually, it might have started earlier, but that was when I noticed. So I called airtel customer care, and I was told that I was suscribed to one service that my phone did the automatic subscription while browsing on the net (apparently, my phone can just redirect to a site and subscribe itself to a service without my notice). Well, not to argue with them I did what they told me to, in order to unsubscribe.
After I noticed that the deduction continued and and I called again, I was given other procedures which I followed. mind you in all this deductions I never received a direct message, I just received message
from airtel saying "thank you for subscribing to airtel data".
To cut the long story short, I have sent stop to 8841 for like a million times, sent to 902 and a bunch of other useless numbers I can't quite recall. But they keep deducting me.

I have recorded 2 calls with the customer care agents, and am quite sure I can record more because am certain, I would be deducted still.

What do you think I should do?

Call Nigeria Communication Center on 622.

I think most people complaining of Airtel deductions are using Airtel to browse
Also Opera mini is another culprit

Solution? Leave the two

madridguy:
Call Nigeria Communication Center on 622.

please shed more light on this

Call NCC and make your complain to them.

mrNEMZY:


please shed more light on this

madridguy:
Call NCC and make your complain to them.

Thanks bro

Op u r nt alone. For those saying its d browser u r wrong, some people said its because of d tarriff plan u r using but that's wrong too. It happened on my line and i complained to ncc n d deduction stopped. At the beginning of this week i discovered the deduction has started again. This is just daylight robbery. NCC is fully aware of this deduction perpertrated by Airtel Ng but refuses to do anything. This doesnt happen anywhere else even in India it doesn't happen. I think d only solution is if victims of this robbery come together n file a combine lawsuit that will chase dem away from Nigeria. Its really bad that NCC fails to checkmate them.

Airtel NG is a dubious entity. I am already tired of their deductions.

stephens2012:
Op u r nt alone. For those saying its d browser u r wrong, some people said its because of d tarriff plan u r using but that's wrong too. It happened on my line and i complained to ncc n d deduction stopped. At the beginning of this week i discovered the deduction has started again. This is just daylight robbery. NCC is fully aware of this deduction perpertrated by Airtel Ng but refuses to do anything. This doesnt happen anywhere else even in India it doesn't happen. I think d only solution is if victims of this robbery come together n file a combine lawsuit that will chase dem away from Nigeria. Its really bad that NCC fails to checkmate them.

I have heard a lot of people complain about airtel, I never cared till it hit me. I have called NCC and I hope the thing stops.
As for the combined lawsuit, it can't be such a bad idea if we'd all keep valid evidence against them.

Imagine getting #20 from 1 million Nigerians, that's 20 million daily.

mrNEMZY:

I have heard a lot of people complain about airtel, I never cared till it hit me. I have called NCC and I hope the thing stops.
As for the combined lawsuit, it can't be such a bad idea if we'd all keep valid evidence against them.

Imagine getting #20 from 1 million Nigerians, that's 20 million daily.

I swear its nt a bad idea. I can finish dem with the evidence i have. To recharge when i dont need call card they fear me cos b4 u knw it everything is gone. Stupid and illiterate customer agents wil now be telling u that u activated VAS service while browsing. One even told me that my sim is unregistered yet i was recharging and calling (i blast the guy).

stephens2012:

I swear its nt a bad idea. I can finish dem with the evidence i have. To recharge when i dont need call card they fear me cos b4 u knw it everything is gone. Stupid and illiterate customer agents wil now be telling u that u activated VAS service while browsing. One even told me that my sim is unregistered yet i was recharging and calling (i blast the guy).

Those agents are mostly useless, I think most of what they do there is guess work. If you argued too much, they would end the call on you

mrNEMZY:


Those agents are mostly useless, I think most of what they do there is guess work. If you argued too much, they would end the call on you

Lol. Sometimes u will be wondering if they were ever trained at all. Zero customer care.