The Executive Vice Chairman, Nigerian Communications Commission(NCC) Professor Umar Garba Dantatta has said the commission will continue to serve as a feedback mechanism for telecom consumers so as to avoid being exploited by service providers

He also said the gesture would assist the service providers to provide quality services, value for money and to check unwholesome practices.

Dantatta stated this at the weekend during 99th edition of consumer outreach programme held in Ilorin, Kwara state capital with the theme: “Using Information and Education as Tools for Consumer Empowerment and Protection.”

According to him, “the forum was organised to educate telecom consumers and other stakeholders in contemporary issues generating interest in the industry and also to serves as feedback mechanism.”

He said “At the NCC, the Telecom consumers are the target beneficiaries of all our activities which make them enjoy primary focus in terms of ensuring that they get good quality service, value for money spent, timely and fair redress of complaints and protection from unwholesome practices of some service providers.”

Dantatta who was represented by the Director, Consumers Affairs Bureau, Mrs. Felicia Onwuegbu Chulam said the commission had decided to design the outreach so as to empower consumer through the provision of necessary information and education to consumers.

Dantatta noted that: “Through empowerment and education, telecom consumers are fortified with necessary tools to be protected from market exploitation and to make rational and informed decision when making choices of services.

“Consumer information and education is identified by the NCC as one of the most effective mechanisms that provides and guarantees consumers empowerment and education.

“It also serves as a proactive way of providing consumers from making wrong choices and also protected the consumers from being exploited and against fraud.”

He, therefore, urged consumers to be up and doing and always free to come out with their feelings about the service providers saying that, “it is their inalienable rights to inform the service providers and NCC during this kind of forum so as to bring the much desired results and to assist them to continue to enjoy the value for their money spent on the services being provided to them”.

https://www.akelicious.net/2018/10/ncc-vows-to-protect-telecom-consumers.html

Can't believe on a Monday morning I will make FTC.
Seun, do something.
Don't let this FTC waste like that.
I fought bravely for it.

second to comment
Thank you Jehovah for this feat
May your name be highly praised
let all the members in this forum experience uncommon favour, blessing, May you grant everyone his or her heart requests this morning......

Two of you above me are really need some award.

Smh.

Foolish people which kain yeye vow? Una just dey wake up After Airtel has finished stealing all my airtime by subscribing my line to useless services without my consent... Mtcheeeww

k

Ok O. No be Nigeria we dey. Some people have suddenly woke up from sleep.

Abegi

B

A BAD SPOT AT MILE 12 END OF THE IKORODU ROAD IS CAUSING HAVOC ON IKORODU DWELLERS. LAGOS STATE GOVERNMENT, MAKE UNA COME PATCH AM FOR US... NA BEG WE DEY

We're watching you, agent of service providers ncc.

Would the service provider compensate me with free airtime for the exorbitant charges or is the usual fine :- ?

We have been hearing that ,please act on it.well, what more can I say when they all use free data /credit.mtwew vows oshi

asuustrike1:
Would the service provider compensate me with free airtime for the exorbitant charges or is the usual fine :- ?

Ask them oooo

Even DSTV didn't listen to court order..
They still increased their subscription..
NIGERIA is just a shithole

2 words "cheap internet"

As it has protected high cost of data subscription?

This is what they always say but they end up protecting the service providers

NCC should examine MTN carefully, Because many Nigerias are tired of their hidden charges in MTN data charges and system of reducting airtime balance secretly, i have observed this so many times. So i decided not to use MTN again. They provide the most expensive data product and still the data is consumed fast without any transaction done with it by the consumer. MTN are criminals and Nigerias don't really feel protected from them.

There was a time you could grab your phone and report your service provider to NCC. That was when they were protecting consumers. That era was gone forever!

What is NCC mtchewww, you are protecting us yet the Telecom company keep on exploiting us

israelmao:
As it has protected high cost of data subscription?

NCC even forced higher cost of data on ISPs

Tokziby:
Foolish people which kain yeye vow? Una just dey wake up After Airtel has finished stealing all my airtime by subscribing my line to useless services without my consent... Mtcheeeww

You're not alone Bro.

Whats my own witht the vow............ na so buhari vow to change Nigeria...


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pls you guys are just a toothless bulldog. Always vowing. It's just a waste and an insult to the term Vow. Pls go and sit down sir. Bleep up country

Na every week Dem de vow to protect Telecom Consumers Naija Networks Data run pass Ethiopian airlines

I WAS EXPECTING NCC ARE VOWING TO MAKING SURE ALL NETWORK PROVIDERS ARE WORKING PERFECTLY,BY ROLLING BACK THE SPEED OF DATA/CREDIT TO NORMAL,BUT NOTHING HAS BEEN SAID ABOUT THAT

They should start with Ntel... That one na service provider?

I