Training method: Classroom
Duration: 2 Days
Training Schedule:march 11, 8:00am-4:00pm,march 12

CALL FOR SCHEDULE
[https:///2348164085555?text=ENQUIRIES]
COURSE OUTLINE –
Identify and planning documents
Business/organisational requirements, methods and standards
Writing protocols, for internal and external communications
Planning

Audience and document purpose
Understand the intended audience?
Identify the purpose of the document
Determine the information for inclusion in the document
Covering key points
Conveying accurate information
How do you want the reader to use these key messages?

Format and structure
Guidelines for formatting and layout
Identify the organisation’s preferred document style or layout

Drafting and editing
Readability
Grammar & spelling
The plain English approach
Writing in an active voice
Adopting a positive tone
Sentence and paragraph construction
Commonly confused words

Terminology and jargon
Politically correct language


Effective email
Business/organisational procedures and protocols
Electronic communication
Managing your emails
Recording emails

Planning into action
Determining your own action plan