Tetra Pak Nigeria is looking for a Customer Service Representative based in Lagos, Nigeria, who will report to the Customer Service and Designer Manager. The successful candidate will Drive Order Management and Design handling operational performance within an assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities

Customer Service Representative

Job TypeFull Time
QualificationBA/BSc/HND
Experience 3 years
Location Lagos
Job Field Logistics Procurement / Store-keeping / Supply Chain



Secure OFPM execution

Secures supply chain PM / AM order fulfillment: Order management, design administration, invoicing, claim administration, logistics.
Synergy with internal functions: planning, logistics, additional material, marketing, technical service to secure smooth order handling always lead to increase productivity.
Perform Sales forecast End User role

Drive continuous improvement

Participate in WCM teams to identify process and tools productivity opportunities (office , supply chain pillars)
Seek for process and system automation opportunities
Increased overall productivity in front-office processes
Focused KPI´s

Qualifications

BsC Degree in Logistics, Supply Chain ,Social Science
3 years of experience as a Customer Service Representative
Requires the ability to quickly gain a full understanding of customer operational needs
Requires strong business communication skills at all levels and disciplines; both written and oral
Requires a high degree of accuracy in collating, checking and analysing data and information
Requires proficiency in MS office skills, with a working knowledge of relevant business systems (e.g. SAP R3)
Able to maintain an eye for detail in a pressurised working environment whilst maintaining consistency and courtesy
Able to manage multiple tasks while demonstrating time management/prioritisation skills
Able to understand and work within defined processes
Able to effectively negotiate solutions to sales and operational planning issues
Able to work in a matrix organisation aligned to account teams and specialist functions
Able to demonstrate a flexible working attitude
Able to work effectively in a team environment

Method of Application

Click and apply:http://jumiaforum.com/listing/customer-service-representative-career-job-at-tetra-pak-nigeria/