Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos Island, Lagos, Nigeria

Department: Customer Experience

Key Responsibilities

Ensure an excellent experience to all customers, with each interaction

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Vet and open customer accounts by recording account information.

Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.

Follow-up with customers who have delayed payments

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Build sustainable relationships of trust through open and interactive communication

Go the extra mile to engage customers

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Read from scripts

Resolve customer complaints via phone, email, mail or social media

Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements


Job Title: IT Systems Engineer

Location: Lagos Island, Lagos, Nigeria

Department: Information Technology

Type: Full Time

Key Responsibilities

Ensure the installation and maintenance of internal network infrastructure

Improve reliability and performance of existing network and call center systems in a scalable and flexible manner

Integrate and facilitate optimal network solutions using best practices

Build effective solutions for our call centre demands

Initiate and manage relationships with external stakeholders/vendors

Purchase of computer systems and other IT related equipment for staff onboarding

Maintenance of stock of computers and other IT related equipment belonging to Fenix

Adhoc and support assignments to ensure optimal up-time for internal stakeholders


Job Title: Service Center Associate

Location: Lagos Island, Lagos

Department: Customer Experience

Type: Full Time

Min. Experience: Mid Level

Key Responsibilities

Provide excellent customer service to all Fenix Nigeria customers at all times

Serve as a liaison between the customer and Fenix

Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources

Diagnose technical issues with the customer units and support in the swapping process

Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities

Supervise and monitor the collection and disbursement of sales unit inventory across PoS territory

Supervise and monitor the collection and disbursement of service unit inventory (including accessories) in the Service Center

Assist with product development through conducting field tests and surveys when required

Help collect data on Customer feedback and satisfaction

Provide regular reports on sales unit inventory, service unit inventory, and customer data handling and management

Always enter accurate and honest information into the Fenix data systems. Ensure data entry is high quality so that data can be used to better serve our customers

Escalate issues or questions to manager if you cannot resolve them

Make courtesy calls to Fenix customers as requested

Ensure all Fenix customers have a great end-to-end customer experience


Interested? See application details here...>>>https://www.infomaza.com/fenix-international-recruitment