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Happy a fruitful week.

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Experience with St. Patrick's International Logistics based on what several people have complained about on social media

1. Timeliness: 0/10
Normal air cargo often takes more than 2 weeks & sea cargo takes more than 6 months.
The company has big challenges when it comes to keeping to time.

2. Price: 0/10
Prices often change when it is time for pick up after exposing the customer to long suffering. Price is not stable. Prices are not published on social media eg WhatsApp or website.

3. Size: 0/10
Company doesn't have large and multiple warehouses/pickup points in Lagos. They use a residential flat in Ajao with little space so large goods are left outside in the rain with no security man. Company uses rivals like Skycargo to ship & add their markup.

4. Customer service: 0/10 Company has no professional staff but rude, irritating & unprofessional staff. They don't always answer calls or respond to texts/chats.

5. Reliability: 0/10
The staff over-estimate weights & volumes. They don't have funtional tape or weighing scale in their Lagos office for confirmation of size and weight. Several disputes arise due to over invoicing. They can change other terms of agreement after collecting consignment eg destination, delivery mode.

6. Tracker with real time updates: 0/10
Tracking number is not provided to customers. They have no Web based tracker for monitoring time, location and status before pickup.

7. Compensation Policy for lost items: 0/10
Company does not acknowledge possibility of lost items even after 2 years & they don't have a written policy on compensation plan for lost or damaged items.

8. Goodwill: 0/10
Their reputation is stained due to extortion of customers. They are notorious for the following:
Failure to follow up with airline & shipper on timely shipments. Incurring demmurage & passing cost to client. Failure to settle custom duty & maintain good standings with the customs officials. Several people have openly expressed disappointment with the company on social media.

Good morning,

Compliment of the season to all our various customers across the nation..

Merry Xmas and Happy New year in advance to our various customers. We appreciate your patronage.

Enjoy the season..

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