Mykcool:
first of all , slot has a partnership deal with these companies they buy things from in case of factory defects, they should make it known to customers what their return policy is in case a problem arises.
about the attitude of the lady, I can tell you boldly that I've never had any reason to hurl insults at anyone except maybe my close pals when we're having friendly arguments and taking jibes at each other. I wasn't the first person the lady was abusive to that very day, and that's why I took precaution by telling my gf not to exchange words with her if she becomes rude.
9 days might look like a long time , but don't forget I bought the phone late evening of a Friday and the next week had holidays. Anyway I've learnt from this, when next I get a phone I'll make sure the warranty is well explained

But ur gf notice it the same day u bought the phone?.....Why una no return d phone on 21th or 24th, I believe u should only blame yourself for being reluctant to handle the matter seriously when it started.

Rajman45:

But ur gf notice it the same day u bought the phone?.....Why una no return d phone on 21th or 24th, I believe u should only blame yourself for being reluctant to handle the matter seriously when it started.

yes it froze on the first day, that is not enough reason to return a phone. Most infinix phones lag and that wasn't much of a concern.
Do you factor in the chances that we might have traveled between 20th and returned on or before 29th?
Does it make any sense that a new phone will malfunction (go blank without responding) barely 10days after purchase. These are things that are rare. I've never used any infinix or tecno product so I didn't think they were that terrible even though I've heard people complain a lot about them, I just felt the brand is fragile and that such problems would take at least some months to manifest and not less than 10days.
I can see you're just trying to blame us.
Lesson learnt thanks

Mrluv:
This got me laughing.the Engineer who i watched closely was actually browsing the internet on how to format a phone .Shey that one self na engineer?

Mykcool:
OK maybe they do , I won't force my choice unto someone else , once I tell you my opinion and you decide to go ahead its left to you to carry the consequences.

lol. Okay o

Mykcool:
if there's anything I hate its a rude person. As someone working as a customer care personnel, you need a lot of Patience, the job is not easy I know because you'll interact with all manner of people, but try as much as possible to not exchange words. Some will just transfer anger from hone or wherever

well, very true though. One should learn how to manage customers and address them politely.