I opened online account with Guarantee Trust Bank recently, an account number was assigned to me which I paid a token into the account to enable me collect my ATM . I have already linked my BVN so that my account would be unlimited. Despite all these, I cannot make a debit transaction. While processing online document, I uploaded my BVN, Passport, Utility bill & contact .
I was asked to to upgrade my account using my BVN & Utility bill wish I obliged. I travelled a distance to visited a branch, to upgrade my account, the customer service asked me to bring passport in addition to the BVN & Utility . Meanwhile, I was mailed to upgrade my account using my BVN & Utility bill only. I had no passport on me, no cash for that as I wasn't prepared for that.
In one of the mail, both VAT & ATM is N525 & another mail is N1050 for ATM .
Why online account is necessary is to avoid the hassle at the branch.
My surprise....If after completing the online processes, using my BVN, NIN,Passport & Utility bill, what is the point asking customers to visit the branch to upgrade the account with same documents. Why the online instruction is not being synchronised with the branch ?
Why things are falling apart ?
GTB online account is a waste of time...Its illusion...visit the branch to open ur account