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The Warning Message Ikeja Electric Sent To Their Customers by ikorodureporta: 9:21pm On Feb 20, 2019
Ikeja Electric (IE) on Wednesday warned that it would not hesitate to discontinue service to hostile customers and communities attacking its field staff while on duty.

The company’s Spokesman, Mr Felix Ofulue, gave the warning following a rising spate of assaults on some of its field staff.

“While we understand that issues surrounding electricity services can be emotive, we maintain that wanton attacks on our staff are completely irrational, unnecessary and unproductive.

“Ikeja Electric has provided multiple channels through which our customers can lodge formal complaints with respect to our service or bills.

“Where responses from these channels are deemed unsatisfactory, the Nigerian Electricity Regulatory Commission (NERC) has also set up a robust Forum Office for the redress of customer complaints.

“We have escalated the recent attacks, which went viral, to the appropriate authorities and we are currently exploring every legal channel available to us to ensure the offenders are brought to book.

“Ikeja Electric will not allow its personnel to suffer intimidation, assaults and other bodily harm or threat from anyone who hides under various smokescreen for the unwarranted attack of its staff,’’ Ofulue said in a statement condemning the attacks.

The IE spokesman said that it would continue to deliberate with stakeholders in flashpoint areas to find ways to amicably resolve all pertinent issues of concern to its customers and communities.

According to him, this is in the interest of the safety of its employees and members of the public.

“However, where these attacks persist, Ikeja Electric, will as a matter of course, continue to escalate such matters to law enforcement agencies.

“We will promptly withdraw our services from communities and customers that prove too hostile to operate in.

“We, therefore, urge all stakeholders, community leaders, leaders of youth groups and all persons of interest to remain mindful of these matters.

“We want them to adopt a more civil approach to engagements as all parties are deserving of reciprocal respect and regard as espoused by all laws.

“While there may be concerns and disputes arising from time to time, we remain committed to finding long-lasting peaceful resolutions in the equitable interests of all parties,’’ Ofulue said.

Source: https://www.pmnewsnigeria.com/2019/02/20/ikeja-electric-to-discontinue-service-to-hostile-customers-communities/

4 Likes 1 Share

Re: The Warning Message Ikeja Electric Sent To Their Customers by ikorodureporta: 9:32pm On Feb 20, 2019
Una fadda! cheesy
Those nepa guys go just sneak into my area, go straight to the pole & disconnect yr light so that you go pay reconnection fee at the point.
Why not ask first b4 taking any action?

70 Likes 1 Share

Re: The Warning Message Ikeja Electric Sent To Their Customers by faithfull18(f): 9:34pm On Feb 20, 2019
Oga, where is the message

1 Like

Re: The Warning Message Ikeja Electric Sent To Their Customers by ikorodureporta: 9:38pm On Feb 20, 2019
faithfull18:
Oga, where is the message
As you no won click..

Ikeja Electric (IE) on Wednesday warned that it would not hesitate to discontinue service to hostile customers and communities attacking its field staff while on duty.

The company’s Spokesman, Mr Felix Ofulue, gave the warning following a rising spate of assaults on some of its field staff.

“While we understand that issues surrounding electricity services can be emotive, we maintain that wanton attacks on our staff are completely irrational, unnecessary and unproductive.

“Ikeja Electric has provided multiple channels through which our customers can lodge formal complaints with respect to our service or bills.

“Where responses from these channels are deemed unsatisfactory, the Nigerian Electricity Regulatory Commission (NERC) has also set up a robust Forum Office for the redress of customer complaints.

“We have escalated the recent attacks, which went viral, to the appropriate authorities and we are currently exploring every legal channel available to us to ensure the offenders are brought to book.

“Ikeja Electric will not allow its personnel to suffer intimidation, assaults and other bodily harm or threat from anyone who hides under various smokescreen for the unwarranted attack of its staff,’’ Ofulue said in a statement condemning the attacks.

The IE spokesman said that it would continue to deliberate with stakeholders in flashpoint areas to find ways to amicably resolve all pertinent issues of concern to its customers and communities.

According to him, this is in the interest of the safety of its employees and members of the public.

“However, where these attacks persist, Ikeja Electric, will as a matter of course, continue to escalate such matters to law enforcement agencies.

“We will promptly withdraw our services from communities and customers that prove too hostile to operate in.

“We, therefore, urge all stakeholders, community leaders, leaders of youth groups and all persons of interest to remain mindful of these matters.

“We want them to adopt a more civil approach to engagements as all parties are deserving of reciprocal respect and regard as espoused by all laws.

“While there may be concerns and disputes arising from time to time, we remain committed to finding long-lasting peaceful resolutions in the equitable interests of all parties,’’ Ofulue said.

7 Likes

Re: The Warning Message Ikeja Electric Sent To Their Customers by Nobody: 9:46pm On Feb 20, 2019
Re: The Warning Message Ikeja Electric Sent To Their Customers by my2019mind: 9:52pm On Feb 20, 2019
Give us meter.

34 Likes

Re: The Warning Message Ikeja Electric Sent To Their Customers by hisexcellency34: 10:00pm On Feb 20, 2019
If they cut my light, I beat the bell outta them

7 Likes

Re: The Warning Message Ikeja Electric Sent To Their Customers by doctokwus: 10:13pm On Feb 20, 2019
Much as attacks against their workers is condemnable,would IEDC be threatening to disconnect light to whole communities if it had a competitor?Of course not.
If there was competition the same IEDC would have been looking for more peaceful ways to resolve issues of violence and agitation against it's staff,knowing it's competitor would readily welcome such customers.
The disadvantage of monopoly.

76 Likes

Re: The Warning Message Ikeja Electric Sent To Their Customers by raybestman: 10:14am On Feb 21, 2019
Like for atiku share for buhari

21 Likes 7 Shares

Re: The Warning Message Ikeja Electric Sent To Their Customers by NotBeenPaid: 10:14am On Feb 21, 2019




Estimated billing is increasing per Naira to Dollars exchange rate.





6 Likes

Re: The Warning Message Ikeja Electric Sent To Their Customers by jeeqaa7(m): 10:14am On Feb 21, 2019
Y
Re: The Warning Message Ikeja Electric Sent To Their Customers by Afritop(m): 10:15am On Feb 21, 2019
ikorodureporta:
Una fadda! cheesy
Those nepa guys go just sneak into my area, go straight to the pole & disconnect yr light so that you go pay reconnection fee at the point.
Why not ask first b4 taking any action?

If you pay your bill first, they won't do that. Attach your bills to your door for safety purpose and NEPA will Passover.
Though they cause trouble I feel they are doing their jobs because they are human. Sometime ago in my area, they don't disconnect and when they arrive we just settle them N500, N400 appearance money and they leave. And the illiterate landlords encourage new occupants to do that. But when NEPA change hands to PHCN, it led to serious chaos and issues and PHCN and NEPA officials becomes everyone's enemy.

4 Likes

Re: The Warning Message Ikeja Electric Sent To Their Customers by EdidemOluomo: 10:15am On Feb 21, 2019
my2019mind:
Give us meter.

Even the prepaid meter is scam..Especially the ones out now.

3 Likes

Re: The Warning Message Ikeja Electric Sent To Their Customers by Afritop(m): 10:16am On Feb 21, 2019
raybestman:
Like for atiku share for buhari
The thread is not about Atiku and buhari. Stop derailing it

18 Likes

Re: The Warning Message Ikeja Electric Sent To Their Customers by spyglaxx: 10:16am On Feb 21, 2019
prepaid meter is a SCIENCE ROCKET

1 Like

Re: The Warning Message Ikeja Electric Sent To Their Customers by Viergeachar: 10:17am On Feb 21, 2019
Give us prepaid meters!

Thieves!!

2 Likes

Re: The Warning Message Ikeja Electric Sent To Their Customers by ikorodureporta: 10:17am On Feb 21, 2019
Afritop:

If you pay your bill first, they won't do that
Even if someone is owing, they don't have the right to disconnect you without a prior notice. Out of desperation for bribes, atimes they disconnect the wrong people.

These days they go about with their cashier & people wl b willing to pay. What stops dem from alerting the customer??

7 Likes

Re: The Warning Message Ikeja Electric Sent To Their Customers by PRINCEVICKEY: 10:18am On Feb 21, 2019
stop bringing fake bill

3 Likes

Re: The Warning Message Ikeja Electric Sent To Their Customers by one4GOD(f): 10:19am On Feb 21, 2019
spyglaxx:
prepaid meter is a SCIENCE ROCKET
rocket science you mean. I agree with you though grin grin

3 Likes

Re: The Warning Message Ikeja Electric Sent To Their Customers by jeff1607(m): 10:20am On Feb 21, 2019
erected our own poles , bought transformers, purchased armored cables and you dare say want to disconnect and carry my wire? gimme prepaid meter jare!!

17 Likes

Re: The Warning Message Ikeja Electric Sent To Their Customers by OhiOfIhima: 10:20am On Feb 21, 2019
You guys never see anything.

Approaching more civil engagement ba, useless set of people.

Paying for the service that was not render.. Ole

4 Likes 1 Share

Re: The Warning Message Ikeja Electric Sent To Their Customers by itiswellandwell: 10:20am On Feb 21, 2019
Hmm
Re: The Warning Message Ikeja Electric Sent To Their Customers by pfadom: 10:22am On Feb 21, 2019
Not Science Rocket, it is Rocket Science!

spyglaxx:
prepaid meter is a SCIENCE ROCKET
Re: The Warning Message Ikeja Electric Sent To Their Customers by Nobody: 10:23am On Feb 21, 2019
Provide prepaid meters for people, una refuse.

Useless bunch.

Very soon, all your offices will be set on fire.

4 Likes

Re: The Warning Message Ikeja Electric Sent To Their Customers by Afospecialk: 10:23am On Feb 21, 2019
May God punish all of you Ikeja NEPA or stupid power supply company for extorting us for your useless services. Staying at Ikotun and no light for the past 3 days . we Hav been running on gen almost everyday and yet they will charge us exorbitantly at the end of d month.


If not gvt that sold out the Power company it would hav been more easier to protest.

2 Likes

Re: The Warning Message Ikeja Electric Sent To Their Customers by dataking: 10:25am On Feb 21, 2019
Useless discos. Fraudsters. Estimated billing thieves. Rogues. The worst kind of people or company you can think of. Corporate stealing monthly. Yet no light.

7 Likes

Re: The Warning Message Ikeja Electric Sent To Their Customers by jericco1(m): 10:26am On Feb 21, 2019
when your surcharge people for light they don't use nor see, what do you expect?

3 Likes

Re: The Warning Message Ikeja Electric Sent To Their Customers by Nobody: 10:28am On Feb 21, 2019
I might kill any IKEDC staff that comes to my house, for the past 48 hours, I've not have light for up to 5 hours.

And they bring bill that's close to 8k every month

3 Likes

Re: The Warning Message Ikeja Electric Sent To Their Customers by kingthreatz: 10:29am On Feb 21, 2019
Imagine a mini-flat, i mean mini-flat without AC getting a bill of 21,000. Then these bastards agent will insist you pay, if you dont, they come and disconnect you. Thats enough to make one want to beat the hell out of these fraudsters..

5 Likes

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