FRONT DESK OFFICER

JOB DESCRIPTION
The Front Desk Officer provides timely support to Customers to ensure that they are satisfied with the product or service and ensures that any complaints and queries are dealt with promptly.

JOB RESPONSIBILITIES
• Prioritizes and supports customer enquiries via email in timely manner.
• Handles incoming calls and refers callers to appropriate department or personnel.
• Solves customer problems relating to the product or service in a timely manner.
• Updates customer accounts and amends orders as appropriate.
• Investigates customer complaints in a timely manner ensuring a satisfactory outcome.
• Ensures in-depth knowledge of the products or services offered by the company.
• Prepares and maintains spread sheets, reports, relevant databases.
• Liaises with other teams or departments on a regular basis.
• Assists in office administrative duties including answering and fielding telephone calls, word processing, and document filing, faxing and scanning.
• Conducts arrival and departure in all areas of the front office by receiving and attending to clients/visitors.
DEGREE REQUIREMENTS/QUALIFICATIONS
• HND/BSC (or equivalent) in Business Administration/Management Studies, Consumer Studies or Marketing, secretarial studies.
• Chartered Member status with the Institute of Customer Service (ICS) will be advantageous.
ADDITIONAL SKILLS
• Previous experience in a customer focused role.
• Excellent communication skills – written and oral.
• Excellent listening skills
• Ability to work well under pressure and work independently.
• Excellent organizational skills.
• Meticulous, accurate, well-organized and efficient with strong inter-personal skills
• Must be computer literate.

Apply using the link https:///2rjIzPa