MTN Group Limited, formerly M-Cell, is a South Africa-based multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg.

As of 30 June 2016, MTN recorded 232,6 million subscribers across its operations making it the eleventh largest mobile network operator in the world and the largest in Africa.

Although MTN operates in over 20 countries, one-third of its revenues come from Nigeria, where it holds about 35% market share.

MTN Nigeria is currently recruiting to fill the following positions;

Job Title: Officer Sales Support – Ordering (Supervisory)

Location: Lagos

Job Description

To provide sales support services in terms of timely processing of orders as well as the management of accounts of all Trade Partners, Corporate Partners and Connect Stores

Ensure correctness of order details before approving on the Oracle based application.

Reconcile Trade Partners’ account monthly to validate account balances and dispatch Statement of Account monthly.

Reconcile and Process Final balance due to terminated Partners and exited Partners.

Regular Communication through SMS blast to sensitize Trade Partners and the Trade on Sales matters.

Confirmation of Product pricing  as well as price changes before Partners starts ordering.

Process blacklisting request from MTN partners as well as the applicable compensations due in line with MTN Policies.




Job Title: CEM System Support Engineer (Supervisory)

Location: Lagos

Job Descriptions

Responsible for System routine maintenance and software lifecycle audit

Ensures smooth integration of new systems and protocols

Value created by optimizing business operations and assurance

Assist in planning and designing databases for customer experience management.

Ensure that installed platforms functionalities are optimal and maintained periodically.

Create scripts that will automate platform operational efficiency.

Ensure platform availability by ensuring Geo redundant solutions are deployed.

Transfer knowledge and skills on new database

Provide a wide variety pf administrative support services to the department and also support the other database structures and data.




Job Title: Officer – Planning and Customer Management (Supervisory)

Location: Lagos

Employment status: Permanent

Job Description

Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers through assigned media/ within designated location

To drive productivity ,professionalism and operational efficiency in the attainment of excellent service delivery

To assist in the maintenance of established quality standards through first line evaluation and reporting of process flows with the aim of identifying areas for process improvement

Up and Cross sell MTN products and Services (Telemarketing) to grow spend.

Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.

Monitor Accounts as assigned by partners.



Interested? See application details on MTN career website or visit>>>https://www.infomaza.com/apply-mtn-nigeria-current-recruitment-2019