Once your company has decided to move forward with Net Promoter ScoreSM measurement, the next step is to purchase a solid software for this purpose. You will need a quality software program to accurately and efficiently collect survey responses. There are some key features to look for when choosing a Net Promoter Score software program. Some of them are listed below.
1. Automatic Sending Function
2. Enable Live Reporting
3. Security
4. Automated Service Recovery