At CloudCherry, we believe customers are our backbone and value employees and influencers who make customers their top priority. This year, we came up with an idea to award such talented CX experts. The CX Champion Contest was all about nominating the best CX superheroes who go above and beyond their limits to surprise the customer and make them feel happy about the brand or business. There was a $1000 dollar cash prize along with recognition from leadership team, bragging rights for a long time and off course a special surprise worthy of a champion.

We received 100+ nominations that made us aware of real talent being recognised at organisations. Peer-to-peer recognition is a key factor at driving motivation within a company and the CX champion contest showed us that how well people who perform are admired by others. Our criteria were to choose the best above the rest. We asked for CX stories that were inspiring in certain ways where a CX lover (who may or may not be a part of the customer support team) had gone beyond expectations to make a customer feel important. Solving out their issues or creating a better deal or making a small change from the backend to make the customer’s problem addressed in no time at all.

Going through these nominations, we found that only choosing one story would be an injustice to the best ones that deserve real recognition, and hence, we finalized 3.