meobizy:
Did I not say she will try to save face?
I knew it’ll pain her that Toke took the matter to the court of public opinion.
I say again, if Toke went there physically na better beating she for collect with no apology tendered.

Now let’s see who we’ll believe over the matter.
My money is on Toke because I know her via social media.
I only know this woman’s husband and that’s not enough for me to side with her.

So, popularity is your yardstick? Let us hear whatapun first na.

This Toke makinwa, she has problems to be sincere, this kind lady pls go and get marry. and u won't have time for all this shit in social media. shea, when you where negotiating the business no one heard it. why should u rant about everything.. as a woman can't u try to resolve thing with ur fellow amicably? please try and have sense young lady.

So??is this rubbish worth 1.9 million? . Roadside designer can do better for way cheaper

bro is 350k stop exaggeration.

meobizy:
Did I not say she will try to save face?
I knew it’ll pain her that Toke took the matter to the court of public opinion.
I say again, if Toke went there physically na better beating she for collect with no apology tendered.

Now let’s see who we’ll believe over the matter.
My money is on Toke because I know her via social media.
I only know this woman’s husband and that’s not enough for me to side with her.

So you only 'side' with people you know?The other person must be lying because you dont know her?

meobizy:
Did I not say she will try to save face?
I knew it’ll pain her that Toke took the matter to the court of public opinion.
I say again, if Toke went there physically na better beating she for collect with no apology tendered.

Now let’s see who we’ll believe over the matter.
My money is on Toke because I know her via social media.
I only know this woman’s husband and that’s not enough for me to side with her.

Who wants to be a millionaire hosts fa

meobizy:
Did I not say she will try to save face?
I knew it’ll pain her that Toke took the matter to the court of public opinion.
I say again, if Toke went there physically na better beating she for collect with no apology tendered.

Now let’s see who we’ll believe over the matter.
My money is on Toke because I know her via social media.
I only know this woman’s husband and that’s not enough for me to side with her.

your money is on Toke ,sometimes it's better to just mind ones business, I mean you don't even know Franks wife n you are already taking sides, more over Toke should have contacted them instead of dragging the issue to social media (my opinion the)

[quote author=jowhyte post=78938160]No matter how badly Toke first reacted, this is not good for a client who paid you for a job.

Calling a client from hell is a no no. I can never deal with such a designer after how horrible she is handling a maybe difficult client. She would have handled It better than this.


EDITED
We've seen lots impatient, difficult and and sometime problematic customers like Toke.

For example, a customer saw my product/service advertised where I promised heaven and earth on how such product will help him solve a problem via my sales copy/letter. I even went ahead and promised after purchase support should he run into trouble using it.

After purchase, maybe after 7days he went straight to SM and say my product dont work as promised as result he may even end up calling me scammer without even first contacting.

Maybe I was tagged on the post or somebody brought it to my notice. It's normal for me to be pissed especially when the customer has has already bridged the rule not to have first reached out explaining me the difficulties encountered while he wait for me to provide solution.

I can express my displeasure instantly to the customer on SM but politely why he refuse to first contact me and waiting for my solution before going public, but I will later make attempt to pacify the customer by trying to solve the problem encountered first as I have promised for the post sale support.

If he/she is truly satisfied with the resolution, the same person will go to the same SM and say I have perfectly fixed the issue and I am not a scammer as he/she once thought. With this I have made my client happy, also protected my brand/name and also stand the chance of winning more potential customers over.

Reason I love the white so much when it comes to customer service. You complain after filing a dispute, they check and if the product/service fall short of the standard/duration they promise during their sales letters they issue a FULL REFUND and even ask you to KEEP the product even with APOLOGIES on top of it and count as one of those bad annual deals.

No first remorseful attempt to fix the customer complaints or pacify her, barely couple of weeks millions just going down the drain even if she was first satisfied with delivery notwithstanding.

How can a customer who have allegedly/supposedly spent 1.9M on your service be a hellish client? NO matter how bad the behaviors and intentions of such customer is, you try to handle it professionally as you will not only get repeat patronage thereafter, you can also get referrals/recommendation which is the cheapest potent means of advertising.

Toke too nor try, she would have first DM or contacted the lady first before taking her ordeal public.[/quote
]
It is important to set some things straight here, I am actually not happy with your response, According to Sandra's version, Toke never laid any form of complaint to her before she went ranting on social media. Meanwhile I am not judging anyone, but from Toke's antecedent, the e know she is 100% capable of doing such.
Before blaming Sandra, ask yourself this, is the couch the only product made for her? Why can't she follow the proper channel of complaining, then show us the screen shot of all she did without getting responses from Sandra. There and then I will take her serious.
But going to social media first, is a way to destroy someone career without giving them fair hearing.

Jasen1:
So what now


I de vex say Kane no fit score even one goal make my ticket just enter

Een no get penalty now, how e wan take score

jowhyte:
No matter how badly Toke first reacted, this is not good for a client who paid you for a job.

Calling a client from hell is a no no. I can never deal with such a designer after how horrible she is handling a maybe difficult client. She would have handled It better than this.




Reason I love the white so much when it comes to customer service. You complain after filing a dispute, they check and if the product/service fall short of the standard/duration they promise during their sales letters they issue a FULL REFUND and even ask you to KEEP the product even with APOLOGIES on top of it and count as one of those bad annual deals.

Too bad there is no bleaching cream to make you a "white".
Can't you give an advice without denigrating yourself and others?

I sense a strong inferiority complex in your comment and maybe you made it out of ignorance
of the wider world.

What you are saying, in essence, is that "whites" whatever that means have the best behaviors
and that you would have done worse than Frank Edoho's wife if you were in her shoes since you
are not white.

SMH.

jowhyte:
No matter how badly Toke first reacted, this is not good for a client who paid you for a job.

Calling a client from hell is a no no. I can never deal with such a designer after how horrible she is handling a maybe difficult client. She would have handled It better than this.


EDITED
We've seen lots impatient, difficult and and sometime problematic customers like Toke.

For example, a customer saw my product/service advertised where I promised heaven and earth on how such product will help him solve a problem via my sales copy/letter. I even went ahead and promised after purchase support should he run into trouble using it.

After purchase, maybe after 7days he went straight to SM and say my product dont work as promised as result he may even end up calling me scammer without even first contacting.

Maybe I was tagged on the post or somebody brought it to my notice. It's normal for me to be pissed especially when the customer has has already bridged the rule not to have first reached out explaining me the difficulties encountered while he wait for me to provide solution.

I can express my displeasure instantly to the customer on SM but politely why he refuse to first contact me and waiting for my solution before going public, but I will later make attempt to pacify the customer by trying to solve the problem encountered first as I have promised for the post sale support.

If he/she is truly satisfied with the resolution, the same person will go to the same SM and say I have perfectly fixed the issue and I am not a scammer as he/she once thought. With this I have made my client happy, also protected my brand/name and also stand the chance of winning more potential customers over.

Reason I love the white so much when it comes to customer service. You complain after filing a dispute, they check and if the product/service fall short of the standard/duration they promise during their sales letters they issue a FULL REFUND and even ask you to KEEP the product even with APOLOGIES on top of it and count as one of those bad annual deals.

No first remorseful attempt to fix the customer complaints or pacify her, barely couple of weeks millions just going down the drain even if she was first satisfied with delivery notwithstanding.

How can a customer who have allegedly/supposedly spent 1.9M on your service be a hellish client? NO matter how bad the behaviors and intentions of such customer is, you try to handle it professionally as you will not only get repeat patronage thereafter, you can also get referrals/recommendation which is the cheapest potent means of advertising.

Toke too nor try, she would have first DM or contacted the lady first before taking her ordeal public.

Nah, you are a business man you should know that Sandra's actions was in the right direction. As a biz man u know that there are 2 elements that keep a biz afloat- capital & Goodwill. While capital can be gotten quickly and from anywhere, goodwill takes time to build and without goodwill your company will not last at all no matter how much capital you put into it. This is someone's biz we are talking about, rather than reach the person, u go all out on social media to defame the person and destroy her brand(which is the key essential of a biz). Do you know the damage toke has caused that lady? Even if toke retracts the statement the damage has already been done. Anyway toke and her likes will do anything for clout.
FYI whites don't have the best customer service, we blacks do. You can't go into a wellsfargo and start shouting that the teller should hurry up. Security will gently escort you outside or forcefully remove you from the premises. This same whites would have dragged toke to court for defamation and mischievous intent because you did not call the company to complain, you didn't send them an email with evidence of your issue, you did not even go to the company to register a formal complain.

jowhyte:
No matter how badly Toke first reacted, this is not good for a client who paid you for a job.

Calling a client from hell is a no no. I can never deal with such a designer after how horrible she is handling a maybe difficult client. She would have handled It better than this.


EDITED
We've seen lots impatient, difficult and and sometime problematic customers like Toke.

For example, a customer saw my product/service advertised where I promised heaven and earth on how such product will help him solve a problem via my sales copy/letter. I even went ahead and promised after purchase support should he run into trouble using it.

After purchase, maybe after 7days he went straight to SM and say my product dont work as promised as result he may even end up calling me scammer without even first contacting.

Maybe I was tagged on the post or somebody brought it to my notice. It's normal for me to be pissed especially when the customer has has already bridged the rule not to have first reached out explaining me the difficulties encountered while he wait for me to provide solution.

I can express my displeasure instantly to the customer on SM but politely why he refuse to first contact me and waiting for my solution before going public, but I will later make attempt to pacify the customer by trying to solve the problem encountered first as I have promised for the post sale support.

If he/she is truly satisfied with the resolution, the same person will go to the same SM and say I have perfectly fixed the issue and I am not a scammer as he/she once thought. With this I have made my client happy, also protected my brand/name and also stand the chance of winning more potential customers over.

Reason I love the white so much when it comes to customer service. You complain after filing a dispute, they check and if the product/service fall short of the standard/duration they promise during their sales letters they issue a FULL REFUND and even ask you to KEEP the product even with APOLOGIES on top of it and count as one of those bad annual deals.

No first remorseful attempt to fix the customer complaints or pacify her, barely couple of weeks millions just going down the drain even if she was first satisfied with delivery notwithstanding.

How can a customer who have allegedly/supposedly spent 1.9M on your service be a hellish client? NO matter how bad the behaviors and intentions of such customer is, you try to handle it professionally as you will not only get repeat patronage thereafter, you can also get referrals/recommendation which is the cheapest potent means of advertising.

Toke too nor try, she would have first DM or contacted the lady first before taking her ordeal public.

People like Toke are attention seeker, if you fall into their trap, u are on your own. The couch may have issues but people like Toke who love to trend especially negative trending does not make things easier for others. No doubt the lady should have kept quiet and handled it the way Tonto Dike's ext husband handled her since Tonto Dike and Toke belongs to same category of bitter noise makers who trend on negativity of others but trust Edoho's wife, women can't stay calm like that.

jowhyte:
No matter how badly Toke first reacted, this is not good for a client who paid you for a job.

Calling a client from hell is a no no. I can never deal with such a designer after how horrible she is handling a maybe difficult client. She would have handled It better than this.


EDITED
We've seen lots impatient, difficult and and sometime problematic customers like Toke.

For example, a customer saw my product/service advertised where I promised heaven and earth on how such product will help him solve a problem via my sales copy/letter. I even went ahead and promised after purchase support should he run into trouble using it.

After purchase, maybe after 7days he went straight to SM and say my product dont work as promised as result he may even end up calling me scammer without even first contacting.

Maybe I was tagged on the post or somebody brought it to my notice. It's normal for me to be pissed especially when the customer has has already bridged the rule not to have first reached out explaining me the difficulties encountered while he wait for me to provide solution.

I can express my displeasure instantly to the customer on SM but politely why he refuse to first contact me and waiting for my solution before going public, but I will later make attempt to pacify the customer by trying to solve the problem encountered first as I have promised for the post sale support.

If he/she is truly satisfied with the resolution, the same person will go to the same SM and say I have perfectly fixed the issue and I am not a scammer as he/she once thought. With this I have made my client happy, also protected my brand/name and also stand the chance of winning more potential customers over.

Reason I love the white so much when it comes to customer service. You complain after filing a dispute, they check and if the product/service fall short of the standard/duration they promise during their sales letters they issue a FULL REFUND and even ask you to KEEP the product even with APOLOGIES on top of it and count as one of those bad annual deals.

No first remorseful attempt to fix the customer complaints or pacify her, barely couple of weeks millions just going down the drain even if she was first satisfied with delivery notwithstanding.

How can a customer who have allegedly/supposedly spent 1.9M on your service be a hellish client? NO matter how bad the behaviors and intentions of such customer is, you try to handle it professionally as you will not only get repeat patronage thereafter, you can also get referrals/recommendation which is the cheapest potent means of advertising.

Toke too nor try, she would have first DM or contacted the lady first before taking her ordeal public.

All the Edoho's wife did was damage control. Recall that she didn't respond at first.

It was bad damage control and her PR manager should be fired( if she has one)

jowhyte:


She never made any attempt to first pacify the customer professionally while trying to protect her business and Potential clients and ho might be seeing this.

Toke never wanted to be pacified... Reason she took it to social media

meobizy:
Did I not say she will try to save face?
I knew it’ll pain her that Toke took the matter to the court of public opinion.
I say again, if Toke went there physically na better beating she for collect with no apology tendered.

Now let’s see who we’ll believe over the matter.
My money is on Toke because I know her via social media.
I only know this woman’s husband and that’s not enough for me to side with her.

Toke was wrong to have called her out publicly. she should have contacted her in private not coming out in public trying to ruin her business. she's wrong for doing that. trying to take food out of someone's mouth. she is indeed a Client from Hell.

Just because of some tree useless fvcking buttons. Toke is a crazy bitch seeking for attention..

You know her via well curated social media posts. Haven't you heard this line that empty barrels make the loudest noise.You will be very gullible and easily scammed.

meobizy:
Did I not say she will try to save face?
I knew it’ll pain her that Toke took the matter to the court of public opinion.
I say again, if Toke went there physically na better beating she for collect with no apology tendered.

Now let’s see who we’ll believe over the matter.
My money is on Toke because I know her via social media.
I only know this woman’s husband and that’s not enough for me to side with her.

You do not call an aggrieved client who makes a complaint via any Chanel client from hell ,you do not insult them.So long as they have paid and there's a warranty on the goods you attend to their complaints with the utmost politeness till it is resolved amicably

This is why Nigerian brands loose business to foreigners even in naija. That's why people pay a lot to foreign brands for the same product a local can equally execute. A hassle free process.

The edoho woman has demarketted her business to the clients that matter and others considering using local brands too.She should have apologized to toke ppublicly Fix the spoilt goods and refuse to take work from toke in future as her brand got bigger.

But she choose to wreck her brand instead. She is not wise

jowhyte:
No matter how badly Toke first reacted, this is not good for a client who paid you for a job.

Calling a client from hell is a no no. I can never deal with such a designer after how horrible she is handling a maybe difficult client. She would have handled It better than this.


EDITED
We've seen lots impatient, difficult and and sometime problematic customers like Toke.

For example, a customer saw my product/service advertised where I promised heaven and earth on how such product will help him solve a problem via my sales copy/letter. I even went ahead and promised after purchase support should he run into trouble using it.

After purchase, maybe after 7days he went straight to SM and say my product dont work as promised as result he may even end up calling me scammer without even first contacting.

Maybe I was tagged on the post or somebody brought it to my notice. It's normal for me to be pissed especially when the customer has has already bridged the rule not to have first reached out explaining me the difficulties encountered while he wait for me to provide solution.

I can express my displeasure instantly to the customer on SM but politely why he refuse to first contact me and waiting for my solution before going public, but I will later make attempt to pacify the customer by trying to solve the problem encountered first as I have promised for the post sale support.

If he/she is truly satisfied with the resolution, the same person will go to the same SM and say I have perfectly fixed the issue and I am not a scammer as he/she once thought. With this I have made my client happy, also protected my brand/name and also stand the chance of winning more potential customers over.

Reason I love the white so much when it comes to customer service. You complain after filing a dispute, they check and if the product/service fall short of the standard/duration they promise during their sales letters they issue a FULL REFUND and even ask you to KEEP the product even with APOLOGIES on top of it and count as one of those bad annual deals.

No first remorseful attempt to fix the customer complaints or pacify her, barely couple of weeks millions just going down the drain even if she was first satisfied with delivery notwithstanding.

How can a customer who have allegedly/supposedly spent 1.9M on your service be a hellish client? NO matter how bad the behaviors and intentions of such customer is, you try to handle it professionally as you will not only get repeat patronage thereafter, you can also get referrals/recommendation which is the cheapest potent means of advertising.

Toke too nor try, she would have first DM or contacted the lady first before taking her ordeal public.

Oga sakamanje, why cant Toke contact her privately? it's wrong to bring this to public. don't ruin anybody's businnes because of some 3 useless fvcking buttons that falls off. Toke is a Client from Hell.

And all the comments am reading here, all seems to be supporting Toke. this show how bad we have become as a person and as a country. and to think you all are educated, SMH.

jowhyte:
No matter how badly Toke first reacted, this is not good for a client who paid you for a job.

Calling a client from hell is a no no. I can never deal with such a designer after how horrible she is handling a maybe difficult client. She would have handled It better than this.


EDITED
We've seen lots impatient, difficult and and sometime problematic customers like Toke.

For example, a customer saw my product/service advertised where I promised heaven and earth on how such product will help him solve a problem via my sales copy/letter. I even went ahead and promised after purchase support should he run into trouble using it.

After purchase, maybe after 7days he went straight to SM and say my product dont work as promised as result he may even end up calling me scammer without even first contacting.

Maybe I was tagged on the post or somebody brought it to my notice. It's normal for me to be pissed especially when the customer has has already bridged the rule not to have first reached out explaining me the difficulties encountered while he wait for me to provide solution.

I can express my displeasure instantly to the customer on SM but politely why he refuse to first contact me and waiting for my solution before going public, but I will later make attempt to pacify the customer by trying to solve the problem encountered first as I have promised for the post sale support.

If he/she is truly satisfied with the resolution, the same person will go to the same SM and say I have perfectly fixed the issue and I am not a scammer as he/she once thought. With this I have made my client happy, also protected my brand/name and also stand the chance of winning more potential customers over.

Reason I love the white so much when it comes to customer service. You complain after filing a dispute, they check and if the product/service fall short of the standard/duration they promise during their sales letters they issue a FULL REFUND and even ask you to KEEP the product even with APOLOGIES on top of it and count as one of those bad annual deals.

No first remorseful attempt to fix the customer complaints or pacify her, barely couple of weeks millions just going down the drain even if she was first satisfied with delivery notwithstanding.

How can a customer who have allegedly/supposedly spent 1.9M on your service be a hellish client? NO matter how bad the behaviors and intentions of such customer is, you try to handle it professionally as you will not only get repeat patronage thereafter, you can also get referrals/recommendation which is the cheapest potent means of advertising.

Toke too nor try, she would have first DM or contacted the lady first before taking her ordeal public.

I love this piece, it is simply called customer service which is key in every business...well written!

Banter1:
And all the comments am reading here, all seems to be supporting Toke. this show how bad we have become as a person and as a country. and to think you all are educated, SMH.

Everyone in quote is supporting toke because we have been in her shoes at one time or the other.

The tailor that keeps your clothes for a year and brings something entirely different from what you ordered.The carpenter that brought couches with sinking seats after 1 month of use. The artisans in Nigeria doing sub standard work is why we import from Dubai, China and other places. The country has no customer complaint redress mechanism.

This bad artisan services cost the Nation income for others and foreign exchange as well. It is a very bad practice.When it happened in China the country addressed it at a national level. Because they understood it cost not just the guilty artisan but the whole country a potential loss of goodwill.

This rift I repeat will cause not just the brand in question but all local brand a percentage of patronage as people will use this excuse not to purchase local.its a case of this is an example of what we have been saying all along.

Everyone makes mistakes no big deal there but it's what you do after .Every sane Nigerian with love for the country will condemn bad artisans with bad attitude because it affects us all

Next time Toke should go for a more serious brand. You then ask yourself are Nigerians owned brands serious brands

phineas:


Everyone in quote is supporting toke because we have been in her shoes at one time or the other.

The tailor that keeps your clothes for a year and brings something entirely different from what you ordered.The carpenter that brought couches with sinking seats after 1 month of use. The artisans in Nigeria doing sub standard work is why we import from Dubai, China and other places. The country has no customer complaint redress mechanism.

This bad artisan services cost the Nation income for others and foreign exchange as well. It is a very bad practice.When it happened in China the country addressed it at a national level. Because they understood it cost not just the guilty artisan but the whole country a potential loss of goodwill.

This rift I repeat will cause not just the brand in question but all local brand a percentage of patronage as people will use this excuse not to purchase local.its a case of this is an example of what we have been saying all along.

Everyone makes mistakes no big deal there but it's what you do after .Every sane Nigerian with love for the country will condemn bad artisans with bad attitude because it affects us all

Next time Toke should go for a more serious brand. You then ask yourself are Nigerians owned brands serious brands

i don't see sense in all this long write up. all am saying do it in private.

meobizy:
Did I not say she will try to save face?
I knew it’ll pain her that Toke took the matter to the court of public opinion.
I say again, if Toke went there physically na better beating she for collect with no apology tendered.

Now let’s see who we’ll believe over the matter.
My money is on Toke because I know her via social media.
I only know this woman’s husband and that’s not enough for me to side with her.

"Bad" publicity maybe the best publicity. From the work above, I'll want to use her for my interior design in future! It's amazing.

Toke Makinwa might have unfortunately promoted this woman unknowingly

So na Toke house fine like this? Plush furnishing and decor. N250m Ikoyi house!Just look at what Ambode did what Lagos State money. This is where Nigeria's public funds end up - in the dark, dank, moist, bottomless hole inbetween the legs of 'sophisticated' whor.e.s.

Shame on Nigerians.

meobizy:
Did I not say she will try to save face?
I knew it’ll pain her that Toke took the matter to the court of public opinion.
I say again, if Toke went there physically na better beating she for collect with no apology tendered.

Now let’s see who we’ll believe over the matter.
My money is on Toke because I know her via social media.
I only know this woman’s husband and that’s not enough for me to side with her.

Since u do not know the other woman as well,it means u are not qualified to judge them

meobizy:
Did I not say she will try to save face?
I knew it’ll pain her that Toke took the matter to the court of public opinion.
I say again, if Toke went there physically na better beating she for collect with no apology tendered.

Now let’s see who we’ll believe over the matter.
My money is on Toke because I know her via social media.
I only know this woman’s husband and that’s not enough for me to side with her.

You know Toke through Social Media?

And that's enough reason for you to side with her?

You know see your life..

Birds of a feather..

Xcelinteriors:
Waow! Like seriously? How dare you call a customer "client from hell". Madam you need to learn how to handle everyone preferences. Everyone can never be thesame. I have met lot of client, some are nice and some are so abusive but I handle them nicely and they keep referring me to other clients. Madam edoho got it wrong here though Hanty toke should have discuss this with her privately instead of bringing it to Instagram

She called it as she saw it..

Any Client that publicly rubbish your business without first trying to sort it out privately is a client from hell..

Which Customers is she going to refer when she had already publicly ridiculed and rubbish her business?

How many of your abusive customers took to the social media to rubbish your business?

#CLIENTFROMHELL

meobizy:

The woman was trying to play smart by doing a shoddy job.
Anybody who knows Toke should already recognize a risk of her broadcasting your misgivings to Nigeria.


This is for the uninitiated




“The fool always starts his words with insults, the wise starts with praises.”.

If you don't know the meaning of smart, google is ur friend.

Poor customer relationship madam. No matter what u don't abuse your client. U can still prove your point without cussing out your client.

Using cuss words on a client can chase away potential clients who are watching