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Why Customer Service Matters; My Story With The 'barber' In My Street. - Business - Nairaland

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Why Customer Service Matters; My Story With The 'barber' In My Street. by positiveequator(m): 5:43pm On Jun 25, 2019
I've been planning on having a haircut for a while now, and each day, I kept on postponing it because of time or because of what I don't even know.

Today I said, "This is the day that the Lord has made, I'll be glad and have my haircut."

Immediately I opened my door; heaven let loose.

"Rain, you're not serious," I said as I put on my cap and entered the road.

I don't have an umbrella yet - bachelor life.

Before then, my friend recommended a Saloon in the next street and I promised myself I'd go there. The guy there made my friend look like Usher Raymond. Me? I wanted to look like 50 Cent.

As I entered the street and walked about 185 steps, I saw an open saloon with no customer inside. I told myself, "Guy, this rain cannot come and be beating you. Is it not Codo you want to barb?"

Before now, my entire strength has been wet by the rain. With my last "unwet" strength, I took three steps and jumped into the saloon. �

"I greet you in the name of the Lord," I said as I shook off the raindrops from my body, the way models shake off water from their hair when they're coming out of the pool in DJ Khaled music videos.

"Good afternoon Sir, welcome to my saloon, I'm Macanthony by name," the guy said in perfect English.

I was surprised, but I replied, however.

"How can I be of assistance, Sir," he continued.

"I want to barb my hair," I replied.

"Which hairstyle will you like, Sir?" He asked again.

"I'll love to have a codified hairstyle. " I replied again.

Me that was busy enjoying the 'Sir' he was calling me.

With a face as white as that of a ghost, he asked again, "Are you sure, Sir?"

"Yes, I am," came the reply from yours truly.

"Okay, Sir!"

I handed him my clipper, and he did the necessary 'first of all'.

Then came the part I love the most.

Grhhhhhhhhhhhh

Grhhhhhhhhhhhh

Grhhhhhhhhhhhh

Grhhhhhhhhhhhh

Grhhhhhhhhhhhh

Grhhhhhhhhhhhh

The clipper went 'upandan' my head. I was enjoying it and smiling while I imagined the food I'll prepare for the night.

Bachelor-ship!

The next thing, oga was done and cleaning up my head.

I looked into the mirror; my head was shinning.

He took the time to wash my hair meticulously, clean it up and apply some creams on it.

What amazed me was that at each step, he'd take the time to explain the relevance of the cream and the major ingredients in it.

All through we were discussing the works of the different three creams.

Las Las, I was done, and I paid the oga.

He took the money with two hands, thanked me very much and encouraged me to come back next time.

I went to one corner, sat down and started typing this while waiting for the rain to stop.



Guess What!

He has gained my respect and patronage.

His salon will be my go-to barbing salon anytime I need a haircut.

Thank God he's The "barber" in my street.



Why did I type this little story in my moment of boredom?

Customer Service is key!

Excellent skill is good.

Good pricing is good.

Packaging is good.

But Customer Service is what will encourage your customers to always come back for more.

2 Likes 1 Share

Re: Why Customer Service Matters; My Story With The 'barber' In My Street. by collinsfhk(m): 5:59pm On Jun 25, 2019
positiveequator:
I've been planning on having a haircut for a while now, and each day, I kept on postponing it because of time or because of what I don't even know.

Today I said, "This is the day that the Lord has made, I'll be glad and have my haircut."

Immediately I opened my door; heaven let loose.

"Rain, you're not serious," I said as I put on my cap and entered the road.

I don't have an umbrella yet - bachelor life.

Before then, my friend recommended a Saloon in the next street and I promised myself I'd go there. The guy there made my friend look like Usher Raymond. Me? I wanted to look like 50 Cent.

As I entered the street and walked about 185 steps, I saw an open saloon with no customer inside. I told myself, "Guy, this rain cannot come and be beating you. Is it not Codo you want to barb?"

Before now, my entire strength has been wet by the rain. With my last "unwet" strength, I took three steps and jumped into the saloon. �

"I greet you in the name of the Lord," I said as I shook off the raindrops from my body, the way models shake off water from their hair when they're coming out of the pool in DJ Khaled music videos.

"Good afternoon Sir, welcome to my saloon, I'm Macanthony by name," the guy said in perfect English.

I was surprised, but I replied, however.

"How can I be of assistance, Sir," he continued.

"I want to barb my hair," I replied.

"Which hairstyle will you like, Sir?" He asked again.

"I'll love to have a codified hairstyle. " I replied again.

Me that was busy enjoying the 'Sir' he was calling me.

With a face as white as that of a ghost, he asked again, "Are you sure, Sir?"

"Yes, I am," came the reply from yours truly.

"Okay, Sir!"

I handed him my clipper, and he did the necessary 'first of all'.

Then came the part I love the most.

Grhhhhhhhhhhhh

Grhhhhhhhhhhhh

Grhhhhhhhhhhhh

Grhhhhhhhhhhhh

Grhhhhhhhhhhhh

Grhhhhhhhhhhhh

The clipper went 'upandan' my head. I was enjoying it and smiling while I imagined the food I'll prepare for the night.

Bachelor-ship!

The next thing, oga was done and cleaning up my head.

I looked into the mirror; my head was shinning.

He took the time to wash my hair meticulously, clean it up and apply some creams on it.

What amazed me was that at each step, he'd take the time to explain the relevance of the cream and the major ingredients in it.

All through we were discussing the works of the different three creams.

Las Las, I was done, and I paid the oga.

He took the money with two hands, thanked me very much and encouraged me to come back next time.

I went to one corner, sat down and started typing this while waiting for the rain to stop.



Guess What!

He has gained my respect and patronage.

His salon will be my go-to barbing salon anytime I need a haircut.

Thank God he's The "barber" in my street.



Why did I type this little story in my moment of boredom?

Customer Service is key!

Excellent skill is good.

Good pricing is good.

Packaging is good.

But Customer Service is what will encourage your customers to always come back for more.

Truly true. Business starts and ends with good customer service
Re: Why Customer Service Matters; My Story With The 'barber' In My Street. by falcon01: 6:07pm On Jun 25, 2019
I like the way you presented your story.... By the way same shit happened to me but not barbing.. it was something else and I felt like a king as a matter of fact anytime I go there I don't Collect change.
Re: Why Customer Service Matters; My Story With The 'barber' In My Street. by positiveequator(m): 11:46pm On Jun 26, 2019
collinsfhk:


Truly true. Business starts and ends with good customer service

Many Nigerian businesses fail to understand this. The few that do and apply it make more sales.

My recommendation alone has got him three clients in my street.

[center]Customer Services is Key[/center]
Re: Why Customer Service Matters; My Story With The 'barber' In My Street. by positiveequator(m): 11:48pm On Jun 26, 2019
falcon01:
I like the way you presented your story.... By the way same shit happened to me but not barbing.. it was something else and I felt like a king as a matter of fact anytime I go there I don't Collect change.

That's what's up.

Excellent Customer Service should be encouraged in our Nigerian business persons.

Thanks for your addition.
Re: Why Customer Service Matters; My Story With The 'barber' In My Street. by collinsfhk(m): 11:57am On Jun 27, 2019
positiveequator:


Many Nigerian businesses fail to understand this. The few that do and apply it make more sales.

My recommendation alone has got him three clients in my street.

[center]Customer Services is Key[/center]


Keep it up bro. Some people think they are doing you a favour when you come to patronize them. I ve realised that poor customer service will make you chase away someone you will need for next level. Some people come around not just for the immediate....
Re: Why Customer Service Matters; My Story With The 'barber' In My Street. by positiveequator(m): 9:02pm On Jun 29, 2019
collinsfhk:



Keep it up bro. Some people think they are doing you a favour when you come to patronize them. I ve realised that poor customer service will make you chase away someone you will need for next level. Some people come around not just for the immediate....

Exactly. The more reason we should preach the gospel.

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