I paid for a spark 3 phone which I was convinced by my cousin to buy from jumia that they deliver on time and they sell original. Unfortunately for me I ordered for the phone on the 5th of July and on the 12th a torchlight was delivered. I called the customer care line there to ask for the product to be returned but I was told that I should hold on to it that someone else will come pick it up. Lo and behold this is July 25th and no one has come to pick it up. Every time jumia will send me mails and text telling me someone will come over, the text will contain a phone number to call. I will call the number throughout the day, it's either the number is switched off or the person will not pick. In the evening they will send me a mail that they tried to reach me to retrieve the package but nobody called and nobody came to collect anything. I have evidence of all the calls I made to every number they gave me, but none picked up.

Now they are telling me they canceled my refund due to several tries. I can authoritatively tell you that Jumia is a scam, they have no intention of refunding my money that's why they sent me a torchlight so they can keep my money

Where is your proof? Post it ASAP

How can you be taken serious when common evidence which you claim to have. You cant present

It means am even lucky... I ordered for a 8.0 Android version 7.0 was delivered... Oh 2800 instead of 3800mah. Don't buy online again. Advice

this is the first day i called for the package to be refunded. This is proof that i called and i recieved a text that my refund has been processed and I will receive a refund in 2 weeks.

I cant purchase any item online.
I wanted to buy a phone and instead of throwing my money away through Jumia, I went to the sellers of the original phone and purchase it at their shop. Online shops are there to rip you off.

Attached is a mail they sent me today, even the number is switched off. they send me mails and text like this at least 3 times a week, but the funny thing is that nobody will call me, rather i will be the one to call yet, it's either the number is switched off or they wont pick. That's how we have been battling it everyday just to return an item. I buy on Amazon at least twice a week and everything is seamless. I have never has an issue that isn't reviewed in 2 days latest, with apology sef. I decided to try jumia and this is how they welcome us. people have been complaining too

I can't seem to upload images using my phone for unknown reasons. I would have shown the entire mails i recieved and the number of times i called them and the call cards i purchsed to call them almost every day to tell them to come and pick up the item. This is how some guys in my area complained too.

lagosfinder go through the images and find the evidence. Nairaland is not image upload friendly. i would have uploaded dozens of images

I just copied Efcc, segalinkand policeng on twitter telling them of how they have been doing it to guys in my area and they are about to do it to me too. Jumia replied me shortly that they will come and pick up the product and i will get a refund in 2 weeks. The question is this
1. If it takes Jumia 3 days to deliver a product, shouldnt it take them less that time to return the product
2. Aren't they suppose to call the recipient to inform him/her when they are coming to pick up the product.
3. Are they not suppose to have at least one quality assurance personnel that vets every product that leaves the warehouse to reduce the return rate of their products
The return process is cumbersome and stressful, which will discourage any potential customer from patronizing them. Infact my guys have sworn never to buy from jumia ever again because they don't want to experience such

bro1010:
lagosfinder go through the images and find the evidence. Nairaland is not image upload friendly. i would have uploaded dozens of images

Serious the company overhaul, bad staffs are now in charge
never heard of this before