alobright17:
In other countries they'll even give you the card and thank you so that you'll be very happy not to cause a scene for people to laugh at there ATM machine ..... I never knew same can't be said about Nigeria sef. who did we offend ?

ithink7:
I de tell you. Lol

The guy saw money in my wallet and took everything. He said it is illegal to cross border with cash. I felt like breaking his neck but he had guns. I later figured how guys go about it.

NOBODYY:
One of the most stupid policy ever in the history of this country is the permanent forfeiture of your card if it gets swallowed by an AT-machine of another bank

What exactly is the logic behind this? What sense does it make?

There was a day I was travelling on a Friday afternoon and I decided to quickly withdraw with a polaris atm card at an access ATM stand.. The atm swallowed my card and the stupid bank staff and gatemen asked me to go to my bank to request for another card.

To request for another card another 3:50pm when I needed cash urgently to travel??

pocohantas:
1. The word is retracted.

2. Debit card, not "ATM card". After all, you use it on other terminals that are not ATMs.

3. If it is an on-us transaction, then your bank (irrespective of the branch) should give you your debit card immediately.

4. If it is a remote-on-us transaction, the other bank owes you nothing. Direct your grievance to CBN.

5. I agree with you, it is a very harsh decision. I wonder what they were thinking, I wonder their reason too. I will ask around.

6. This is 2019, it is not a herculean task to get a debit card. Banks have instant cards, they can even emboss your "guy name" on it for you.

lonelydora:
People that do not summon courage to shout in the bank, how do you people do it? The best place to create scene is in the bank.

As long as it's your bank (even if it's not your branch), they have every right to bring it out and give to you.

First Bank got a share of my anger last year with this ATM card issue.

wonlasewonimi:
What is wrong with you people fighting unnecessarily? Do you all use just one account ni? Once your card is retained, just move funds into another account and go and withdraw it...Abi am I missing something?

gmaribel:
I traveled from Abuja to Edo (akpkpava) and I wanted to withdraw some cash to book my hotel and other expenses. I use Polaris but the nearest ATM was ecobank
As I slotted in my ATM and put my pin it was as if time stood still I waited for good 10mins without any response from the ATM
I was a stranger and it was getting dark. I started sweating unusually.... Security what is wrong with the ATM machine... Oga na network just wait small....this was after nearly 20mins

I was confused. No button on the machine was responding and I didn't have up to 1k cash. I Started praying at 25mins
Suddenly the machine responded after nearly 30mins

Welcome what transaction do you wish to make. With speed I just removed my card and asked direction to my bank which wasn't even far off.

9jatriot:

Lol... those guys are bad. How, if I may ask because they search everywhere.

ENG0701:


Some people have just one ATM card.

AryaSand:


Exactly.

alobright17:
In other countries they'll even give you the card and thank you so that you'll be very happy not to cause a scene for people to laugh at there ATM machine ..... I never knew same can't be said about Nigeria sef. who did we offend ?

brownskilo:
Most of the banks atm cards dont have the usersname inscribed on it. I think that should be the reason why they dont like giving out retained cards

DameB:
Why should banks return your card to you? When they make 1k naira each time you request for a new card?
It's all about the dough for these banks

okemejames:
There is something more disappointing and devastating when you get to the ATM stand only to find out it can't dispense cash. This is usually more painful after staying on the queue for a long time maybe under an angry sun. A more disheartening scenario is when your card is retained by your own Bank ATM and the situation becomes more critical when it happened during the weekend especially after the closure of Banks. It becomes very painful when an emergency is at hand .
These cases are not as serious as when your ATM card is retained by the ATM of another bank other than yours. That can really be heartbreaking as no matter the English you speak the customer agent will direct you to your bank for a new ATM card. They'll tell you it is a directive from the Central Bank of Nigeria (CBN). We all know how these ATMs malfunction sometimes and whenever that occurs and your card happen to be inside is an endgame; the only response you will get is that your card has been compromised. Worst is the case when you consider the rigmarole as it's an Herculean task to get a new card as the process is as difficult as looking for a bank or an establishment without a standby generator.
The importance of ATM can't be overemphasized as it has in tremendous ways assisted the banking system and the economy of the Nation at large. Transactions had been eased and businesses done easily but the impediment of a retained card is indeed catastrophic.
As long as a proof of ownership can be presented, I see no reason why a retained ATM card won't be released. It may now become a thing of trial and error or risk to make withdrawals from other bank ATMs. It's high time a bill is passed by the National Assembly or whoever in charge in respect to this reoccurring decimal. CBN should carefully look into this situation and reconsider their policy as it pertain this challenge. It cost time and money to get a new ATM card; even energy is also exerted in the process.
We all know that one of the customer's bill of rights is that the customer is the most important person in the economy and every business succeeds only when the customer is happy; therefore the customers should be regarded as a king. It will be a thing of joy if this policy is revisited and reconsidered for the benefit of all and for a better relationship in respect to the economy and the Nation at large. Thank You.

By:
Jerome Okeme

(Pls this article should be shared to all various social media platforms so that it can reach relevant authorities)

Lalasticlala
Seun
Mynd44
Marpol
Dominique
Naptu2

lonelydora:
People that do not summon courage to shout in the bank, how do you people do it? The best place to create scene is in the bank.

As long as it's your bank (even if it's not your branch), they have every right to bring it out and give to you.

First Bank got a share of my anger last year with this ATM card issue.

lonelydora:
People that do not summon courage to shout in the bank, how do you people do it? The best place to create scene is in the bank.

As long as it's your bank (even if it's not your branch), they have every right to bring it out and give to you.

First Bank got a share of my anger last year with this ATM card issue.

OlujobaSamuel:

Lol, banks and network providers are the only organisation I tried to remove sanity when dealing with them. I've noticed they don't like dealing with sane people whenever you have an issue with them.

marostan:
.

Was your card given back to you after a share of your anger?

xtrim1:
Once an ATM retracts my card, I simply deactivate the card via internet banking and request for a new card. I don't trust bank staff not to copy my PAN and CVV_

Akexstinger:
Mine was retracted this evening. I used GTB and i tried sterling AT machine. Tomorrow morning I am going to Sterling Bank to shout.