Promethean Consulting is a firm focused on providing enterprise class solutions and support to small and medium size organizations. We began business as Digital works Nigeria in 2009 and have since grown to become a company highly dedicated to delivering the highest quality service and solutions to our customers. We recognize the crucial role of Information technology in the growth of small and medium size business, therefore our resources are channelled to making sure our clients are provided with up to date IT solutions and support for those solutions or similar to ensure clients growth.
Help Desk Support Officer
Location: Benin, Lagos
Details:
Level of education/qualifications normally required:
• Graduate degree in Computer Science, Information Technology , Engineering or related discipline with an IT focus
• Certifications: A+, MCSE, MCSA, MCITP, CCNA is a plus.
Specific work experience:
• Broad technical computer maintenance and repairs, email, printer
• Understanding of IT services, technology and solutions is a plus.
• End User services experience.
• With 0 – 3 years working experience.
Technical / functional skills:
• Ability to interact with colleagues within IT and other departments.
• Deep understanding of running IT services in regards to technology and processes.
• Strong analytical, design and development skills including troubleshooting and integration of IT services..
• Experience with a helpdesk solution e.g. Sysaid, Manage Engine, Ivanti.
Behavioral / managerial competencies:
• Ability to communicate openly and effectively with IT management, Business Units management, with other IT managers, with staff, and with many diverse constituencies.
• Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance to service level commitments.
• Strong customer / end-user / client service orientation.
• Highly self-motivated and directed.
• Keen attention to detail.
• Capability for problem solving, decision making, sound judgment, assertiveness.
Linguistic skills:
• English.
Mobility requirements (time spent travelling internationally, nationally etc.):
• National travelling to branches.
To apply, kindly send your cv to hr@prometheanconsult.com using IT Helpdesk-Benin/Lagos as the subject of the email.
Application deadline is Friday 16th August, 2019.