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Cloud Computing

What is Cloud Computing?
SAAS/PAAS/IAAS
Types of cloud
Examples (Companies/Products)
CRM/ERP

What is CRM/ERP
Different Segment of CRM
CRM Entities
CRM Process Flow
Salesforce Overview

What is salesforce?
About the company their product.
Existing Competitors.


Force.com Platform

Overview
Creating Developer Environment
Understand Salesforce & Organization setting
Licensing
Declarative customization Vs Programmatic customization
Administration

Overview & Org Settings

Salesforce Organization creation
Understand Salesforce & Organization setting
Licensing
Fundamentals of Salesforce

Declarative customization Vs Programmatic customization
User Setup


Understanding Salesforce Structure

Application Creation
Object Creation
Scope and Benefits of external objects / ID
Fields Creation-Deletion & Types
Dependent Fields
Field Tracking
Formula Fields
Validation Rule

Standard Validation
Custom Validation
Business process with Standard Objects

CRM objects & Relationship Model
Sales Process

Service Process
Lead Conversion Process.
Sales Productivity Feature
Security Settings

Network Security measures & Audit
Organization Wide Defaults
Profiles
Record Type
Custom buttons
Custom links
Actions
List View
Reports

Join Reports
Tabular report
Summary Report
Matrix Report
Date Filters
Bucket Fields
Custom Report Types
Report Scheduling & Sharing Concepts
Dashboards
Using Dashboards


Folders access & Scope to Store
Data Management

Data Loader
Data Import
Data Export
Introducing to Workbench
Relationship

Lookup Relationship
Master Detail Relationship
Rollup Summary Fields
Many to many Relationship
Hierarchical Relationship
Schema Builder
Salesforce Automation

Workflow Rules
Actions in Workflow
Time dependent Actions
Approval Process
Field updates and recursion
Salesforce Apps

AppExchange
Campaign Management

Campaigns
Campaign Members
Campaign Influence
Team Management

Queues
Public Group
Salesforce Standard Object

Account Teams
Opportunity Teams
Product and Price Book
Solution Management
Ideas
Answers
Knowledge
Activity Management
Content
Case activities
Case Teams
Case Assignment Rules
Escalation Rules
Lead activities

Lead Conversion
Web to Lead
Lead Assignment Rules
Lead Auto-Response Rules
Mobile

Features of Salesforce1 Features
App Deployment

Milestones & Considerations in application lifecycle
Sandbox & Types
Considerations using various types of sandboxes
Change sets & Types
Types of Packages
Deployment & Best Practice
Salesforce getting Social

What is Social?
Features
Salesforce Mobile & Apps

Declarative customization in Salesforce1
Global and object-specific actions in Salesforce1
Action layouts in Salesforce1


Project

CRM project(Campaign management, Lead management, Opportunity management)
Integration Project(Advance Development)






Salesforce Development

Console Environment /Development mode.
What is Visualforce?
Visualforce Page / Components
What is APEX?
Apex triggers
Classes/Controllers
Helper Class
Handler Class
Where Apex classes can be used
Use of JavaScript in VF Page
Salesforce governor Limit
Best practice for Development
Salesforce Sites
Lightning in Salesforce

Declarative options for Lightning Components
Basics of Lightning


Integration

What is Integration?
Inbound
Outbound
Programmatic Integration
Web Services
Creating Web Services
Consuming Web Services
SOAP API
REST API with Authentication
REST Api without Authentication
Assignment on Web Services (Both Consuming and Creating)


Authentication
OAuth 2.0




Project Implementation

CRM project(Campaign management, Lead management, Opportunity management)
Integration Project(Advance Development)


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