Desire a career in Customer Service/Call centre

International Customer Management Institute USA in partnership with b2oconsulting presents

Call Centre Foundations Certification course

Includes:

Intensive 2 days instructor led training
Training materials & ebooks
Careers talk with Telecoms HR managers
Referrals to call centre companies
Professional CV writing to highlight new status to get the jobs
FREE Membership of Customer Care institute

Curriculum:
Basic Telephone skills & Managing a call
Call Centre Overview & Managing a Customer
Essentials of a good Call centre professional
Introduction to CRM tools & Softwares (Zoho,Sugar,Siebel)
Call centre terminologies & technologies etc

i]Where & when:[/i]
Abuja:
Date:4th & 5th February 2011
Venue: Chams City: Plot 66 1st Avenue Central area Abuja

Lagos
Date: 11th & 12th Feb 2011
Venue:Chams City: 2A Issac John Street Ikeja Lagos

Port Harcourt:
Date:  18th & 19th Feb 2011
Venue:Chams City: 89 Stadium Road PortHarcourt


For more info and bookings email:b2oconsulting@yahoo.com or call 07026116766

many call centre companies (Nationally and internationally) are awaiting qualified call centre agents/professionals, act now!!!