Why Attend
Administrative assistants are invaluable members of the office team. They are charged with overseeing and coordinating the day to day operations of a business. Thanks to the advent of communication technology, the skills these assistants require have become diversified, and the ability to multitask and juggle several different instructions at once have become essential. Other qualities needed by these members include excellent communication skills, a polished appearance, and good interpersonal instincts. This course tackles all these behavioral skills while focusing on areas related to the use of technology to get things done effectively and successfully.

Course Methodology

The course involves a mix of self assessment tools, showcases of computer applications, brief presentations by the consultant and participants on course related topics, and videos to enhance learning and real life implementation.

Course Objectives
By the end of the course, participants will be able to:
*Define and apply the new roles of executive assistants and administrators to meet modern challenges
*Use technology to get more done and to stay connected with the office and their boss
*Plan and organize work flow effectively by filing, documenting, sorting, indexing, and retrieving corporate documents in the most appropriate manner
*Create quality standards for a motivating and productive office environment
*Demonstrate a better command of the English language including the meaning and spelling of words, grammar, and the rules of writing
*Identify and improve the competencies they require to keep generating added value services
Target Audience

This course is designed for people who have graduated from an office administration program or have several years of documented work experience in the secretarial or office administration fields. It will also benefit those interested in qualifying for entry level supervisory or managerial office positions, as well as those currently in related positions and seeking to improve their professional knowledge and skills in order to succeed in today's high technology offices.
Target Competencies
*Administration of computer applications
*Time management
*Telephone, email and office communication and etiquette
*Motivating and improving productivity
*Writing skills
*Dealing with diversity
*Indexing and archiving
*Meetings and events management

Location & Date

Ciel Consulting reserves the right to alter dates, content, venue and time
Date: 11th January – 23rd January 2021 (weekdays)
16th – 25th April 2021 (weekend)
Amount: N 50,000
Contact Number:08093982114
PMP Training in Port Harcourt

Course Outline
New roles for new times
The changing organization
The role of management in the workplace
The main tasks of office managers
New roles for new times Optimizing communication and influence
Fostering a professional attitude Producing results from various activities
Use of technology to get things done
Mastering data management, indexing and archiving
Mastering filing systems
Five secrets to organize files better
Electronic archiving
Records management
The records and information cycle Common problems in records management
Rules for indexing personal and
business names Cross referencing personal names
Creating a motivating and productive office environment
Design and productivity
Feng Shui office design: the art of working (tips and basic steps)
Dealing with and managing diversity
Communicating across cultures
Six steps to great time management
Dealing with difficult bosses
Inbox zero: managing emails effectively
Advanced communication skills for administrators
Business communication
Communication defined
Types of communication
Tips for smart communication
Creating powerful short presentations
Tips for powerful presentations Key characteristics of dynamic speakers
The four step communication process
The “A-U-D-I-E-N-C-E” analysis The anatomy of a good presentation
Advanced business writing
Managing the reader’s expectations Using positive and courteous language
Preparing meeting agendas and minutes
The executive assistant success tool box
Basic modern office etiquette
Telephone etiquette Email etiquette
Event planning and execution Preparing for meetings and conferences
Major event planning elements
The event tool box
Team and leadership skills Team formation stages
Situational leadership