Social media benefits can never be overemphasized. It's not just for chatting with family and friends, uploading videos, posting photos, or status updates, and so on.

Many organizations and individuals have been making use of social media over the years as a useful marketing tool. With this, the customer service center can grow your business or brand effectively.


If it's your company social media handle you want to use as a customer service center, then you need to have the accounts run effectively. The reason is if your online presence is badly curated or weak, it might have doubts created about your business and allow prospective customers to sway away to another competitor.


What we are saying, in essence, is that if your brand social media platforms are managed well, it will help your business reputation and assist in the growth of your company's influence online.


That been said, below is how you can make use of social media to run the customer care center effectively.

1. Build authentic customer relationship
2. Be responsive
3. Always be online
Read more : https://smpreneurs.com/02/how-to-make-use-of-social-media-as-a-tool-for-customer-service-center-effectively/