I'm confused, I don't understand what's going on. I paid for a gig that costs $17 on Fiverr with my UBA MasterCard few mins ago and was charged N15,000 (N882/$). Did I do something wrong? Why was I given this outrageous rate for Christ sake! Earlier on today a transaction of $15 failed on Paypal but I was debited 6K Plus for it. I don't understand UBA anymore.

Northmall:
I'm confused, I don't understand what's going on. I paid for a gig that costs $17 on Fiverr with my UBA MasterCard few mins ago and was charged N15,000 (N882/$). Did I do something wrong? Why was I given this outrageous rate for Christ sake! Earlier on today a transaction of $15 failed on Paypal but I was debited 6K Plus for it. I don't understand UBA anymore.

Call them or email them. Even yesterday, I was order from Aliexpress items worth almost $14 and was charged 5,426. That's almost $390/$1

So you think that billions they donated is free?

rottennaija:


Call them or email them. Even yesterday, I was order from Aliexpress items worth almost $14 and was charged 5,426. That's almost $390/$1

Called them earlier and they said I have to go to the bank to fill a form for the failed transaction that I was debited for. This other transaction I was debited 15K for happened about an hour ago I've been calling but no one is picking. This lock down period I now have to travel 1hr before I get to a UBA branch tomorrow morning.

Northmall:


Called them earlier and they said I have to go to the bank to fill a form for the failed transaction that I was debited for. This other transaction I was debited 15K for happened about an hour ago I've been calling but no one is picking. This lock down period I now have to travel 1hr before I get to a UBA branch tomorrow morning.

Prepare a well documented email stating everything as they happen with attachments and send to them

forghon:
So you think that billions they donated is free?

By stealing from customers? They've not returned my 5K failed transaction I did on Barter since 2 weeks ago. And also a 36K unauthorised debit on 23 March

rottennaija:

Prepare a well documented email stating everything as they happen with attachments and send to them

I've emailed them for a previous transaction issue about two weeks ago and never got a reply. I'll send an email tomorrow morning if I don't get a good response from the people I'll meet at the bank.

Tapout:
then b4 I abandoned the account, they deduct me every month for card maintenance even when I don't make use of the card in a month, they will still deduct me. It's really crazy. I bank with first, GT and Aceess bank too, I don't get such deductions.

OP make a complaint to them asap!

U are right bro. I have abandoned UBA for over 10years. I use GTB. GTB remain my best.

It's better to visit them on Twitter. They'll attend to you faster there. Just call them out on Twitter.

Northmall:


I've emailed them for a previous transaction issue about two weeks ago and never got a reply. I'll send an email tomorrow morning if I don't get a good response from the people I'll meet at the bank.

It's better to email them so that you will have evidence for future action against them. Just ensure that your email gets to the right address, most banks have about 3 customer service addresses, copy all of them.

But let your email be well detailed with date, time, transaction carried out and transaction IDs and your observations. The attachments should be in PDF and should include the transaction notification from your bank and the charges, and the transaction you carried out, the website, the transaction time and the amount paid etc. Relevant information.

rottennaija:


It's better to email them so that you will have evidence for future action against them. Just ensure that your email gets to the right address, most banks have about 3 customer service addresses, copy all of them.

But let your email be well detailed with date, time, transaction carried out and transaction IDs and your observations. The attachments should be in PDF and should include the transaction notification from your bank and the charges, and the transaction you carried out, the website, the transaction time and the amount paid etc. Relevant information.

The best way he can solve the problem is to message them on Twitter. If dem wan show say they are crazy, he should call them out, they'd do the right thing.

CallMeDrino:


The best way he can solve the problem is to message them on Twitter. If dem wan show say they are crazy, he should call them out, they'd do the right thing.

UPDATE:

A UBA representative contacted me on Friday. She took time to listen to my complain and manually review my account. She promised to get back to me. Since it's weekend and Easter holiday, I'll wait until Tuesday when work resumes.

cc rottennaija

Northmall:


UPDATE:

A UBA representative contacted me on Friday and took time to listen to my complain and manually review my account. She promised to get back to me. Since it's weekend and Easter holiday, I'll wait until Tuesday when work resumes.

cc rottennaija

OK. Hope they resolve it.

Uba are getting crazy, just yestiday I did an online transaction of 14 eur and was charged 478 naira / eur and that same yestiday I received 16.7 eur to my card account and was received @ the rate of 418 naira / eur.

This is open scam.. I don’t understand again