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Nairaland Forum / Science/Technology / Phones / Anybody With This Experience? Please Help Me ! (4464 Views)
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Anybody With This Experience? Please Help Me ! by mrpeter010(m): 3:45pm On Apr 21, 2020 |
Hello guys, my phone is giving me issues, Its an infinix phone hot 6 pro to be precise. once I call somebody the screen completely shut down no matter how I press the power button the screen will never wake until the other person ends the call, same thing if I receive an incoming call. please how do I set the phone in order? |
Re: Anybody With This Experience? Please Help Me ! by majamajic(m): 3:51pm On Apr 21, 2020 |
Mine did same thing , I have to return it after 2 days , brand new phone , Infinix , i was so disappointed |
Re: Anybody With This Experience? Please Help Me ! by mrpeter010(m): 4:11pm On Apr 21, 2020 |
majamajic: man, my phone is more than 2years now. it just started late last month. |
Re: Anybody With This Experience? Please Help Me ! by majamajic(m): 4:19pm On Apr 21, 2020 |
mrpeter010: Go meet repairs , I told u what I did to my own |
Re: Anybody With This Experience? Please Help Me ! by DanseMacabre(m): 4:22pm On Apr 21, 2020 |
mrpeter010: Try using an earpiece to make/take calls and see what happens. |
Re: Anybody With This Experience? Please Help Me ! by dammieight(m): 4:32pm On Apr 21, 2020 |
mrpeter010: It means your phone can't process properly again because the processor can't get enough memory to function. The common cause of usually behavior like this is low application dedicated memory space. So I suggest you go to settings.. Then app.. Then move some heavy apps to memory card or delete th if they aren't that important. Let me know the outcome. Have a nice day. PS: your case might be an entirely different the problem. But try what I said first. 3 Likes |
Re: Anybody With This Experience? Please Help Me ! by chatinent: 4:36pm On Apr 21, 2020 |
Try this: swap the sims, put sims II in sim I and make sb call you. Thank me later with two thousand Naira. 1 Like |
Re: Anybody With This Experience? Please Help Me ! by princemillla(m): 4:41pm On Apr 21, 2020 |
Nawa for experts o. If you try to make call and ur screen went black out and after call droped u find it difficult to power on ur fone to display. The proximity sensor Don DEy get issue be dat. Meet engineer to check it for u. Either removed finally or blocked or simply go to setting and switch off anti inadvent and try again 7 Likes |
Re: Anybody With This Experience? Please Help Me ! by Petersamuel8(m): 5:35pm On Apr 21, 2020 |
I'm also using hot 6 pro but nvr experience a problem like that I thinking you should restore the phone to defaults settings as it may be due to software problem Or you check the sensor at the top left corner of the phone and make sure it's not covered 1 Like |
Re: Anybody With This Experience? Please Help Me ! by flokii: 5:47pm On Apr 21, 2020 |
Infinix and Techno products usually come with one form of problem or another.. It's better you locate the nearest repair centre to you and lodge your complain. 1 Like |
Re: Anybody With This Experience? Please Help Me ! by sunshineV(f): 5:50pm On Apr 21, 2020 |
You'll will always have silly problems like this when u use tecno or infinix phone 1 Like |
Re: Anybody With This Experience? Please Help Me ! by Danieljnrs(m): 6:29pm On Apr 21, 2020 |
It is your sensor. But that doesn't matter, it will go back to normal after few days. |
Re: Anybody With This Experience? Please Help Me ! by Moneyboyz: 6:33pm On Apr 21, 2020 |
This should help you, the sensor is probably broken and needs to be replaced. Follow this simple step and you won't have to worry about the sensor working or not. Go-to accessibility settings and enable power button ends call. Whenever you make a call, just press the power button and the call will drop and your phone will come back on. |
Re: Anybody With This Experience? Please Help Me ! by cruzydal(m): 6:36pm On Apr 21, 2020 |
mrpeter010:Leave all those substandard china phones .the least iPhone 6 is miles better and more durable 2 Likes |
Re: Anybody With This Experience? Please Help Me ! by mrpeter010(m): 6:58pm On Apr 21, 2020 |
chatinent: If you give me two thousand I will give you the phone. 2 Likes |
Re: Anybody With This Experience? Please Help Me ! by mrpeter010(m): 6:59pm On Apr 21, 2020 |
Moneyboyz: Thanks man . 1 Like |
Re: Anybody With This Experience? Please Help Me ! by rtdCivilservant: 8:14pm On Apr 21, 2020 |
mrpeter010:Like u recently changed the screen or touch pad? There is obviously a problem with the proximity sensor. 1 Like |
Re: Anybody With This Experience? Please Help Me ! by Tallesty1(m): 9:39pm On Apr 21, 2020 |
The problem is the sensor, it's blurred/blocked so once a call connects it will assume the phone is close to your ear(which is what it's meant to do) and then turn off the screen light. But pressing the power button is supposed to bring it on. Things you should do to confirm. Connect a call and show the screen to direct sunlight. Make a call with earphone. If the screen stays on then it's obviously the sensor. Did you change the touch pad or install a screen guard? |
Re: Anybody With This Experience? Please Help Me ! by mrpeter010(m): 9:53pm On Apr 21, 2020 |
Tallesty1: Thanks , i used earpiece and everything went find. |
Re: Anybody With This Experience? Please Help Me ! by mrpeter010(m): 9:54pm On Apr 21, 2020 |
Tallesty1: The sensor is covered by the screen guard. 1 Like |
Re: Anybody With This Experience? Please Help Me ! by freethesheeple(m): 10:13pm On Apr 21, 2020 |
princemillla: @op..?Come see the best advice here... 1 Like |
Re: Anybody With This Experience? Please Help Me ! by Ezkid(m): 11:16pm On Apr 21, 2020 |
mrpeter010:Are you using glass screen protector? If yes, then it means your screen protector has become defective, and it's interfering with the signal of the proximity sensor, remove the glass protector and if it stops then you'll have to put new glass protector. Mine was like that and I changed the protector, now it's working fine. 2 Likes |
Re: Anybody With This Experience? Please Help Me ! by NuclearReactor: 9:10am On Apr 22, 2020 |
mrpeter010:Its the proximity sensor(the sensor that automatically switches off the screen when you put it close to your ear during calls to avoid accidentally touches) Its malfunctioning, take it to a phone repairer |
Re: Anybody With This Experience? Please Help Me ! by Sayre: 11:39am On Apr 22, 2020 |
Prayer is the solution |
Re: Anybody With This Experience? Please Help Me ! by Zane2point4(m): 11:41am On Apr 22, 2020 |
mrpeter010:Had the same issue. It's the proximity sensor, it's blanks out the screen to save power if u are on calls and hold the fon close to your ear. I just went to settings and dedicated my end call button to the power button by the right, after making calls I just tap the power button once and my screen lights up again, I hope this helps. Cheers. |
Re: Anybody With This Experience? Please Help Me ! by Edopesin: 12:23pm On Apr 22, 2020 |
No point, Reason I advise people to stay away from infinix + their fake specs I rather go for Tecno even itel sef, though they're all crap |
Re: Anybody With This Experience? Please Help Me ! by gift2xl: 12:24pm On Apr 22, 2020 |
mrpeter010: 1.did you change your phone screen when it broke. 2. Did you place a screen guide on it. 3. Did you mistakenly sleep over the phone. All boils down to sensor malfunction. Which of them happened. Before I give solution. If non indicate or recall your last action, before this problem came up. |
Re: Anybody With This Experience? Please Help Me ! by chudyprince: 1:02pm On Apr 22, 2020 |
Just go to settings, accessibility - assign power button end call, you are done. |
Re: Anybody With This Experience? Please Help Me ! by Readonee35L(m): 1:08pm On Apr 22, 2020 |
dammieight:This is the worse thing I've seen on the internet today. You speak with so much confidence on what you're not sure about. That phone has it's proximity sensor blocked internally or damaged . |
Re: Anybody With This Experience? Please Help Me ! by hotdealz(m): 1:11pm On Apr 22, 2020 |
mrpeter010:Take it to infinix after the lockdown |
Re: Anybody With This Experience? Please Help Me ! by Nobody: 1:16pm On Apr 22, 2020 |
Trashfinix. I rather own an iphone 5 than use their phones. 1 Like |
Re: Anybody With This Experience? Please Help Me ! by obataokenwa(m): 1:22pm On Apr 22, 2020 |
My dear all this Chinese phones do expire after one year. After one year u start noticing funny faults. Just get ready to buy another phone cos as soon as that phone is opened, it's life will never be the same again. Always sell ur phone from 10months old. |
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