Observinho:
Hello folks,
I went to withdraw money from my zenith account yesterday, and the debit alert sms I received showed my account was short of N3000 naira. This is not to include almost a N100 naira transaction charge. I discovered that some money had been deducted from my account illegally. This has never happened to me since almost 8 years now that I started running a Zenith account. Ordinarily, I would have rushed to the bank to know what's up, but I can't because banks are not operational due to the lock down.
To compound my fear, I checked my mail, (cos they normally send me credit and debit alerts via email as well as sms,) and to my utmost surprise, I saw a debit alert of N3000 on April 23. I never withdrew any money on the said date. I feel there is a foul play somewhere since that debit alert was never sent to me via sms, but only through email.
I don't really know how to contact the bank right now. I feel that delay might be dangerous in this situation. I know 3k is not much, but hey, it's my money. I don't want nobody extorting me, especially this lock down period, and especially not a bank.
Can anyone suggest what to do here, maybe how else to contact Zenith bank without visiting a branch.
NB: This is not a possible case of a friend or family deducting from me without my knowledge.

danduchi:
thanks for donating.. Covid-19 patients really appreciate

ubcandid:
Not only you dude, first bank carried out same shit with me. Mine was thrice during this lockdown. I forgone the first two, but, the last which happened when I tried to purchase airtime disgusted me.

I'm waiting for the lockdown to be over.

They won't even include it in the debit alert. You would only be aware if you know your last balance.

It's your money, nothing like too small. Send a complaint mail and cc CBN. If not, they would dribble you around.
Talking from experience.

Observinho:

Thanks so much.. How do I do this? Especially the 'copy CBN' part