The need to effectively service the customer online is significant as customers rush to find solutions to their problems online, especially during the era of COVID-19.

However, most organisations fail to train their staff on excellent customer service.

Whether your business is an online boutique or supermarket, the impression the staff leave on the customers determines if they will continue to do business with the company.

Remember that virtual agents represent the brand and customers rely on them to assist with their numerous questions.

With virtual customer service taking over the offline customer representative, the need to provide a unique and memorable customer experience is essential.

If you are a business owner or a virtual customer representative, here are 5 Do’s and Don’ts to take note of, when dealing with customers.

Read more here [url][/https://assisttohire.com/dos-and-donts-of-a-virtual-customer-service-representative/]