I bought 3 phones(Umidigi A5 Pro) from Jumia with insurance covering damage to screen and water damage for a year with not more 2 occurrences.
One of them got water damage since February which was checked by their technical team.
They promised to ship in a replacement screen in 3 weeks from march 19th.
I am still awaiting their replies to all my follow up mails to ascertain the resolution.

Has anyone gone through this process with resolution?

If you are still expecting it then it isn't their fault, the pandemic and restrictions are causing delay within the country let alone from outside the country.

Even if there is pandemic, business mindset demands that they respond to mails or even update the customers.

I guess their customer care is very poor for an insurance company.

Even Jumia that partnered with them too will lose the confidence of customers with this untrusted insurance with Axa Mansard

Please anyone with such experience?

AxaMansard is yet to get back to me after several mails and calls to their customer care.

Jumia should stop this fake insurance on phones on their sites.

mrchuckz:
AxaMansard is yet to get back to me after several mails and calls to their customer care.

Jumia should stop this fake insurance on phones on their sites.

Are you sure you got water ingress damage cover, on a device without IP certification?.....