Good day nairalanders.

I sent money to a friend in Benue state since last month, and on the 20th of April, he tried withdrawing it via POS. Unfortunately, the transaction failed but his UBA account was debited.

Mind you, he stays in a remote part of Benue where he has to travel for about an hour before he can get to a bank and he also doesn't use an internet enabled phone.

After a failed visit to the bank, I decided to help him get the issue resolved via email with the bank as I bank with UBA also.

I sent UBA a mail explaining the situation on ground on the 21st of April. They replied and sent me a form that my friend had to fill. I was able to get it across to my friend, he filled it and sent it back, and I forwarded it to UBA.

I got a reply that the issue will be resolved on or before the 11th of May. That seemed like a lot of time to wait, but at least there was a definite date.

Beginning on 10th of May, I started sending UBA reminder mails. 11th of May came and they didn't respond. I sent several mails and didn't get a response. I even started a new thread of mail, still no response.
I went on twitter and sent tweets to their official handle, yet not one single response.

I don't know how difficult it is reversing a failed transaction that UBA has completely decided to ignore. My friend will have to attempt visiting the bank again on Thursday and he'll be spending nothing less than 3000 naira. That's money he should have used to do something much better. Not forgetting the money wasted on his first visit to the bank. Even if he goes on Thursday, what's the assurance he'll get it resolved?

To say I'm highly disappointed in UBA is an understatement!

tenderjunkie:
Good day nairalanders.

I sent money to a friend in Benue state since last month, and on the 20th of April, he tried withdrawing it via POS. Unfortunately, the transaction failed but his UBA account was debited.

Mind you, he stays in a remote part of Benue where he has to travel for about an hour before he can get to a bank and he also doesn't use an internet enabled phone.

After a failed visit to the bank, I decided to help him get the issue resolved via email with the bank as I bank with UBA also.

I sent UBA a mail explaining the situation on ground on the 21st of April. They replied and sent me a form that my friend had to fill. I was able to get it across to my friend, he filled it and sent it back, and I forwarded it to UBA.

I got a reply that the issue will be resolved on or before the 11th of May. That seemed like a lot of time to wait, but at least there was a definite date.

Beginning on 10th of May, I started sending UBA reminder mails. 11th of May came and they didn't respond. I sent several mails and didn't get a response. I even started a new thread of mail, still no response.
I went on twitter and sent tweets to their official handle, yet not one single response.

I don't know how difficult it is reversing a failed transaction that UBA has completely decided to ignore. My friend will have to attempt visiting the bank again on Thursday and he'll be spending nothing less than 3000 naira. That's money he should have used to do something much better. Not forgetting the money wasted on his first visit to the bank. Even if he goes on Thursday, what's the assurance he'll get it resolved?

To say I'm highly disappointed in UBA is an understatement!

I'm sorry about this sir. Your friend necessarily do not need to visit the bank.

Can u please chat me on 081 55 0916o8 (WhatsApp).

Uba is wicked

Very wicked aswear.

And na so dem go dey sub-charge like say na u and dem work ur money.

Tell your friend to call UBA toll free number.
They will respond to him.

olamidarsenal:
Tell your friend to call UBA toll free number.
They will respond to him.

Toll free? I have wasted over 1k calling their number. Couldn't get hold of any representative