iSON Xperiences, a leading customer experience provider with a presence in 15 countries across Africa, and an employee-force of over 10,000 people has stated that some of its employees have tested positive for COVID-19 at its Ibadan Centre.

The company operates contact centres and customer care processes for leading telecommunication service providers in Nigeria from two centres in Ibadan, Oyo State, and Ilorin, Kwara State.

iSON has since implemented strict COVID-19 preventive measures including social distancing norms; employee awareness campaigns; mandatory use of hand sanitizers and masks; temperature checks; general health check at in-house clinics based on WHO guidelines, etc.

"We have ensured Contact Centre services are available on a 24/7 basis with additional Work from Home Customer Service advisors activated" the statement read.

The company pointed out that employees with suspected risks have undergone the necessary tests and have been placed in isolation under the supervision of the Nigeria Centre for Disease Control (NCDC). "In collaboration with the authorities, we will ensure the full return of our employees to good health.", the statement continued.

Currently, iSON's office premises are temporarily closed for thorough disinfection: "We are focused on providing services in a safe and healthy environment, and taking the necessary proactive measures to minimize the spread of COVID-19 virus."

The statement finished with an appreciation for the efforts by the Oyo state government: "We thank Oyo State Governor’s Task Force, NCDC and our clients for their invaluable support in handling the unprecedented situation."

Ison bpo that year chai

Majority of the staffs here in this company prod Shoprite & koko dome just beside them for food & drinks lol. The government should start contact tracing/testing from shoprite, dome to their various homes. I can’t even begin to imagine the magnitude of the spread. Smh